Engineering Manager of Managers, Service Infrastructure

Stripe; Seattle (WA); On-site; USD 180,000 - 320,000; Full time

Job summary

Stripe in Seattle, WA is seeking an Engineering Manager of Managers to lead multiple teams within the Service Infrastructure group. You will shape technical direction, drive architecture decisions, and partner with product engineering to accelerate critical launches.

You will mentor line managers and senior ICs, scale teams and processes for reliability, incident response, and performance, while partnering with recruiting to attract top engineering talent.

Qualifications

• 2+ years of experience managing managers of teams with 25+ people.
• 3+ years managing teams shipping and operating critical distributed infrastructure.
• Track record aligning technical collaborators on architectural/strategic decisions.
• Experience leading incident response processes and on-call rotations.

Responsibilities

• Collaborate with high-visibility teams and stakeholders to support key engineering initiatives.
• Provide hands-on technical leadership for architecture, vision, requirements, and incident response.
• Prioritize engineering work to enable rapid, reliable feature delivery by product engineers.
• Drive improvements to Stripe’s architecture across the organization.
• Lead processes to help infra teams perform at the highest level and interface with Stripe.

Skills

Leadership

Architecture

Incident response

Cross-functional collaboration

People management

Strategic hiring

Tools

AWS

Kubernetes

Databases

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Service Infrastructure enables Stripe’s engineers to build and ship products using efficient, reliable, service oriented architectures. This organization sits at the boundary between Infrastructure and Product where they engineer Stripe’s service frameworks, standard user-facing API semantics, async orchestration platforms, developer tooling, and mission critical product infrastructure (e.g. webhook fulfillment). Key priorities for this group include delivering an amazing internal developer experience, enabling Stripes to effectively leverage Infrastructure platforms, and driving systemic improvements to Stripe’s API availability.

What you’ll do

As an Engineering Manager of Managers within the Service Infrastructure organization, you will lead multiple teams, collaborate with infrastructure and product engineering leaders, and advance Stripe’s architecture. You will operate some of the company’s most critical services and you will collaborate with Stripe’s product engineering teams to develop frameworks and abstractions that accelerate the company’s most important product launches.

Responsibilities

• Collaborate with high-visibility teams and their stakeholders to support key engineering initiatives.
• Provide hands‑on technical leadership (architecture/design, vision/direction/requirements setting, and incident response processes) for your reports.
• Understand user needs and pain points to prioritize the right engineering work at the right time to enable product engineers to ship new features quickly and reliably.
• Work with leaders across the company to drive improvements to Stripe’s architecture.
• Lead and manage processes to help infra teams do their best work and interface effectively with the rest of Stripe.
• Manage and grow a team of engineers and engineering leaders, including line managers, to deliver high business impact projects on schedule with high‑quality.
• Partners with our recruiting team to attract and hire top talent, and define the overall hiring strategies for your team.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role.

Minimum requirements

• 2+ years of experience being a manager of managers (leading managers and senior ICs) of teams of at least 25 people.
• 3+ years of experience managing teams that ship and operate critical distributed system infrastructure.
• Led staff or principal engineers with a track record of driving alignment between highly technical collaborators on architectural or strategic decisions.
• Managed effective incident response processes and on‑call rotations.
• Managed engineering teams working on API design, abstractions, frameworks, or client libraries (e.g. building internal or external developer products).
• Effectively managed demanding/conflicting stakeholder and partner relationships.
• Experience driving business and product success in a highly cross‑functional organization with a high level of autonomy and responsibility.
• Successfully built a team, defined its mission, and executed on its goals. Experience recruiting, mentoring, and retaining great people that fulfill this mission.
• Worked effectively cross‑functionally and are able to think rigorously, communicate effectively, and make or coordinate hard decisions and tradeoffs.
• Experience leading partially remote teams and colocated teams in distant geos.
• Encourages a healthy work environment that’s both challenging and supportive.

Preferred qualifications

• 8+ years of management experience, including 5+ years of being a manager of managers.
• Strong written and verbal communication skills for different audiences (leadership, users, company‑wide).
• Experience changing culture across large organizations.
• Experience with a variety of common infrastructure platforms (databases, logging, event streams, metrics, caching, etc).
• Experience building products using static (Java) and dynamically (Ruby) typed programming languages.
• Experience developing with and contributing to open source framework ecosystems.
• Experience developing sustainable, in‑house framework and abstraction ecosystems in large engineering organizations.
• Experience building with cloud primitives from AWS or other cloud providers