Engineering Manager - Infrastructure

assorthealth; United States; On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation package with股

Lifelong learning budget

Office setup stipend

Comprehensive health coverage

Flexible PTO

Meals & snacks

Wellness stipend

Commuter benefits

401(k)

Job summary

Assort Health is seeking an Engineering Manager to lead a high-performing infrastructure and platform team responsible for AI-powered patient-facing agents and supporting platforms. You will own core foundations, observability, CI/CD pipelines, developer tooling, and cross-cutting systems that enable engineering pods to ship faster and more reliably.

The role requires hands-on technical leadership, architecture reviews, incident debugging, and setting standards for AI coding tool usage to

Qualifications

• 5+ years of software engineering experience, with 2+ years in an engineering manager role.
• Track record of building and leading high-performing engineering teams in fast-moving environments.
• Strong fundamentals and ability to design, build, and scale production-grade infrastructure or platform systems.
• Experience with distributed systems, platform engineering, cloud infrastructure, observability, or SRE practices.

Responsibilities

• Lead infrastructure and platform teams, including hiring and coaching.
• Build and scale platform systems powering AI agents and workflows.
• Own cross-cutting systems spanning multiple product teams for reliability.
• Drive technical decisions on GCP infrastructure, Kubernetes, monitoring, and data infra.
• Partner with product engineering teams to unblock them and improve velocity.
• Design and ship internal tools and automation to boost productivity.
• Operate with autonomy to balance reliability, cost, and developer experience.

Skills

Software engineering

Engineering management

Distributed systems

Kubernetes

GCP/AWS

Grafana/Prometheus

Infrastructure as code

Incident response

Tools

CI/CD tooling

Terraform

Grafana

Prometheus

Job description

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 240 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that,

About the Role

As an Engineering Manager at Assort Health, you'll lead a team building AI-powered products that help patients access the healthcare they need - from our patient-facing voice AI agents to the platforms and workflows that power them.

You will lead infrastructure at Assort, owning platform foundations, observability, CI/CD, developer tooling, and cross-cutting systems that enable every engineering pod at Assort to ship faster and operate more reliably. You'll build a high-performing team, set technical direction, and help great engineers execute. We expect you to be technical and hands-on when it matters: leading architecture reviews, debugging incidents alongside the team, and setting the bar for how the team uses AI coding tools to ship faster.

What You’ll Do

• Lead a high performing infrastructure and platform team, including hiring and coaching.
• Build and scale the platform systems that power Assort's AI agents - observability, CI/CD pipelines, developer tooling, and reliability infrastructure.
• Own cross-cutting systems and services that span multiple product teams, ensuring consistent reliability and performance.
• Drive technical decisions on GCP infrastructure, Kubernetes, monitoring/alerting, and data infrastructure.
• Partner with product engineering teams to unblock them, improve developer velocity, and maintain operational excellence.
• Design and ship internal tools and automation that make every engineer more productive.
• Enjoy a high degree of autonomy, tasked with solving complex infrastructure problems while balancing reliability, cost, and developer experience.

What We're Looking For

• 5+ years of software engineering experience, with 2+ years in an engineering manager role
• A track record of building and leading high-performing engineering teams in fast-moving environments
• Strong engineering fundamentals and a demonstrated ability to design, build, and scale production-grade infrastructure or platform systems.
• Experience with distributed systems, platform engineering, cloud infrastructure, observability, or SRE practices
• Strong systems-thinking: you balance reliability, performance, cost, and developer experience under uncertainty
• Experience with Kubernetes, GCP/AWS, Grafana/Prometheus, data infrastructure, and infrastructure-as-code
• Willingness to wear multiple hats-from architecture and implementation to incident response and developer support. Comfortable with rapid iteration, experimentation, and learning from failure in a fast-paced environment.

Benefits & Perks for Assorties

• Competitive Compensation - Including salary and employee stock options so you share in our success.
• Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
• 401(k) - Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work - they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call