Engineering Manager, Cloud Support Platform

Google LLC; Austin (TX); On-site; USD 207,000 - 300,000; Full time

Benefits offered by this job

Job summary

Google Cloud is seeking an Engineering Manager for the Cloud Support Platform. You will lead the CSP roadmap and architecture, align with product and business teams, and drive end-to-end software delivery. This role emphasizes technical leadership, people management, and collaboration across Google Cloud product areas.

You will mentor engineers, shape product outlook, and contribute to growth in Google Cloud adoption, balancing customer impact with operational excellence.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in software development.
• Experience in technical leadership, leading project teams, and setting technical direction.
• Experience in people management.

Responsibilities

• Lead the CSP technical outlook, roadmap, and resilient architecture, directly influencing the broader Google Cloud strategy.
• Partner with business stakeholders to balance technology investments across agent workflows, automation, and incident management.
• Direct end-to-end software development, driving robust design, operations, and impactful product launches.
• Build and mentor a high-performing engineering organization through effective coaching, strategies, and succession planning.
• Partner with product manager, program management, and peer teams to resolve complex issues efficiently and deliver an innovative customer experience.

Skills

Technical leadership

People management

Software development

Project leadership

Education

Bachelor's degree

Master's degree or PhD in related field

Job description

corporate_fare Google place Austin, TX, USA

X In most instances, this position requires in-person interviews as part of the hiring process

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in software development.
• Experience in technical leadership, leading project teams, and setting technical direction.
• Experience in people management.

Preferred qualifications:

• Master's degree or PhD in related field.
• 3 years of experience in direct technical leadership and people management.
• Experience in software development using one or more general-purpose programming languages (e.g., C/C++, Java, Go).

About the job

Google Cloud’s mission is to make every business successful through AI by combining cutting-edge technology, infrastructure, and talent. AI/ML software engineers in Cloud bridge the gap between pioneering models and a massive product vehicle reaching billions. Our talent density and AI-powered tools drive rapid development, rooted in a culture of empowerment and a bias to action. In this role, you aren’t just building technology; you’re shaping the frontier of enterprise and driving the evolution of advanced models.

This is a unique opportunity to have a large impact driving Cloud’s growth and impact the customer and internal agent experience through multiple initiatives. Initiatives not only allows you to help shape the outlook and roadmap of the Cloud Support Platform and its implementation in phases, but also allows you to collaborate with many Cloud Product and Business teams and provide a unique opportunity to learn about multiple products and business processes across major Cloud product areas.

As Engineering Manager, you will be passionate about helping customers be successful in their Cloud journey and accelerate Google Cloud's growth through building solutions/systems. Cloud Support Platform (CSP) is working initiatives to contribute to the growth for Google Cloud. These initiatives range helping customers get better support to driving Cloud's adoption. This role will require involvement in shaping product outlook and delivering these initiatives by partnering with product and other engineering teams.

About the job

Google Cloud’s mission is to make every business successful through AI by combining cutting-edge technology, infrastructure, and talent. AI/ML software engineers in Cloud bridge the gap between pioneering models and a massive product vehicle reaching billions. Our talent density and AI-powered tools drive rapid development, rooted in a culture of empowerment and a bias to action. In this role, you aren’t just building technology; you’re shaping the frontier of enterprise and driving the evolution of advanced models.

This is a unique opportunity to have a large impact driving Cloud’s growth and impact the customer and internal agent experience through multiple initiatives. Initiatives not only allows you to help shape the outlook and roadmap of the Cloud Support Platform and its implementation in phases, but also allows you to collaborate with many Cloud Product and Business teams and provide a unique opportunity to learn about multiple products and business processes across major Cloud product areas.

As Engineering Manager, you will be passionate about helping customers be successful in their Cloud journey and accelerate Google Cloud's growth through building solutions/systems. Cloud Support Platform (CSP) is working initiatives to contribute to the growth for Google Cloud. These initiatives range helping customers get better support to driving Cloud's adoption. This role will require involvement in shaping product outlook and delivering these initiatives by partnering with product and other engineering teams.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $207000 - $300000 (USD) + 20% bonus target + equity + benefits. Learn more about benefits at Google .

• Lead the CSP technical outlook, roadmap, and resilient architecture, directly influencing the broader Google Cloud strategy.
• Partner with business stakeholders to balance technology investments across agent workflows, automation, and incident management.
• Direct end-to‑end software development, driving robust design, operations, and impactful, high‑quality product launches.
• Build and mentor a high‑performing engineering organization through effective coaching, strategies, and succession planning.
• Partner with product manager, program management, and peer teams to resolve complex issues efficiently and deliver an innovative customer experience.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.