Engineering Manager, AI Applications

Plaid; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Plaid is seeking an Engineering Manager for AI Applications to lead a team of four engineers in integrating AI into FinTech solutions. You will partner with product and tech leaders to craft a long-term AI strategy that enhances customer experiences and scales Plaid's offerings.

Responsibilities include guiding projects that redefine customer interactions with AI, boosting the effectiveness of support agents, and building conversational interfaces.

Qualifications

• Experience managing software engineering teams.
• Strong background in large language models (LLMs) and AI systems.
• Experience with user research and applying insights to product design.

Responsibilities

• Lead projects that redefine customer interactions with AI.
• Improve customer support agents and create conversational interfaces.
• Foster a high-performing team and address user needs with hands-on experience with LLMs and user research.

Skills

People management

LLMs

User research

Job description

Plaid seeks an Engineering Manager for AI Applications to lead a team integrating AI into FinTech solutions. Ideal candidates have management experience and a strong background in LLMs and user research.

In this role, you will manage a team of four engineers, focusing on developing and executing a long-term strategy for integrating AI into Plaid's offerings. You will collaborate closely with technical and product leaders to enhance customer experiences and drive business scaling through AI applications.

Your responsibilities will include leading projects that redefine customer interactions with AI, such as improving customer support agents and creating conversational interfaces. Success in this position involves fostering a high-performing team and effectively addressing user needs through hands-on experience with LLMs and user research.