Engineering Lead - Issuer Services - Director

Citi; New York (NY); Hybrid; USD 116,000 - 253,000; Full time

Job summary

Citi is seeking an Engineering Lead for Issuer Services in a hybrid role. You will guide multiple engineering teams to design, develop, and deliver scalable enterprise applications. The role emphasizes architecture, governance, and strategic program leadership across complex systems.

You will collaborate with executives and business units, drive best practices, and ensure regulatory compliance while managing budgets and delivery risk in a dynamic financial services environment.

Qualifications

• 15+ years of progressive experience in software engineering, technology leadership, and program management.
• 8-10+ years of people management experience leading managers and engineering teams in complex enterprise environments.
• Proven experience leading large-scale enterprise platforms within financial services, payments, or transaction processing organizations.

Responsibilities

• Manage/develop multiple teams of professionals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions).
• Prepare and present regular team/project reviews to senior management and business leaders.
• Drive the design and development of system architecture and enhance the quality of deliverables.
• Monitor and manage budgeting, planning, policy formation, and future strategy.
• Ensure change is managed with appropriate controls and documentation including regulatory reporting.

Skills

Microservices architecture

Distributed systems

Cloud-native development

API design

DevOps/CI-CD

Agile delivery

Executive communication

Stakeholder management

Education

Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred

Tools

Jira

Confluence

Microsoft Office

Job description

Engineering Lead - Issuer Services - Director

Location: Mississauga, Ontario, Canada

Job type: Hybrid

Time type: Full time

Salary: $160,000.00 - $350,000.00

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Applications Development Senior Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive applications systems analysis and programming activities.

Responsibilities

• Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
• Prepare and present regular team/project reviews to senior management and business leaders
• Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
• Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s)
• Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements
• Research and resolve issues, provide recommendations, and escale to senior management as needed
• Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications
• Lead and deliver local staff forums, present global, regional, and location news and updates to engage team in the progress of organization
• Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 15+ years of progressive experience in software engineering, technology leadership, and program management.
• 8-10+ years of people management experience leading managers and engineering teams in complex enterprise environments.
• Be an engineering culture carrier, with strong talent focus with the ability to successfully recruit and develop experts from leading organizations across the globe
• Proven experience leading large-scale enterprise platforms within financial services, payments, or transaction processing organizations.
• Strong technical knowledge in:
  • Microservices architecture
  • Distributed systems and event-driven architectures
  • Cloud-native application development
  • API design and integration patterns
  • DevOps, CI/CD, and software engineering best practices
• Demonstrated success managing multi-million-dollar technology programs and strategic initiatives.
• Strong stakeholder management, executive communication, and organizational leadership skills.
• Expert knowledge of Agile delivery methodologies including Scrum, Kanban, and scaled Agile frameworks.
• Experience with Jira, Confluence, and Microsoft Office suite.
• Strong business and financial acumen with demonstrated ability to balance technology investments, operational needs, and strategic business outcomes.

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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