Engineering Lead Analyst

Citi; Tampa (FL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Generous paid time off packages

Job summary

A leading global financial institution is seeking an Engineering Lead Analyst to drive key initiatives in the email security domain. This pivotal role requires extensive experience in managing complex engineering environments, particularly in financial services. The successful candidate will lead projects ensuring system enhancement, compliance, and security, while mentoring junior team members. A Bachelor’s degree in Computer Science plus 6+ years’ experience are required. Excellent communication and analytical skills are vital for this position.

Qualifications

• 6+ years of experience in Engineering roles within large enterprise environments.
• Demonstrated experience in regulatory environments, preferably Financial Services.
• Proficient in complex problem-solving and root cause analysis.

Responsibilities

• Lead technology initiatives and provide expert guidance to stakeholders.
• Manage email security platforms and enhance operational efficiency.
• Mentor junior team members ensuring high performance and compliance.

Skills

Hands-on experience with Sendmail

Experience with Proofpoint POD

Strong analytical skills

Project management skills

Effective communication skills

Education

Bachelor's degree in Computer Science

Master's degree in a relevant field

Tools

Sendmail

Proofpoint POD

PowerShell

Job description

The Engineering Lead Analyst is a pivotal senior-level position responsible for spearheading critical engineering initiatives within Citi's technology landscape. This role drives the design, acquisition, and deployment of robust hardware, software, and network infrastructure, working in close coordination with cross-functional Technology teams. A primary focus is to ensure the highest quality standards are met across all existing and planned frameworks, with a significant contribution to the strategic direction of our global email backbone.

Global Email Backbone Team

The Citi Email Backbone team is at the forefront of securing one of the world's largest financial institutions. Charged with the comprehensive design and ongoing management of our enterprise-grade email perimeter, Anti-Virus, and Anti-Malware environments, this team safeguards all inbound and outbound mail for a top-tier global bank. Our environment processes over 40 million messages daily, connecting our global workforce and critical applications. This is a high-impact role crucial to maintaining operational resilience, data security, and regulatory compliance.

Key Responsibilities

• Strategic Leadership & Expertise: Serve as a technology subject matter expert and strategic advisor for internal and external stakeholders, providing direction for all firm-mandated controls, compliance initiatives, and critical projects. Contribute significantly to creating and evolving the technology domain roadmap for enterprise messaging.
• Solution Integration & Enhancement: Ensure seamless integration of new functionalities that meet stringent business goals. Proactively define and drive necessary system enhancements to deploy innovative products and process improvements, recommending product customization for optimal system integration.
• Problem Resolution & Root Cause Analysis: Lead efforts in identifying problem causality, assessing business impact, and conducting thorough root cause analysis to implement effective, long-term solutions.
• Global Email Operations & Security:
  • Collaborate closely with Security and Data Leakage Prevention (DLP) teams to continuously enhance the firm's malware defenses and optimize message delivery performance across the vast global Citi environment.
  • Provide expert resolution for complex delivery issues impacting our users and critical applications, ensuring efficient message flow from our global Exchange environment and growing suite of enterprise applications.
  • Play a key role in managing a high-volume global electronic mail environment, currently handling more than 40 million internet messages daily.
  • Oversee the critical archive flow from the global Exchange environment to the firm's official archives, ensuring the integrity and availability of Citi's books and records.
  • Drive the growth and continuous improvement of the firm's email encryption platform to bolster the protection of sensitive customer data and meet evolving privacy regulations.
• Mentorship & Influence: Advise, mentor, and guide junior team members, fostering a culture of continuous learning and technical excellence. Positively impact the engineering function by influencing strategic decisions through expert advice, counsel, and facilitating services.
• Risk Management & Compliance: Appropriately assess and mitigate risks in all business decisions, demonstrating particular consideration for Citi's reputation and safeguarding its clients and assets. Drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and escalate, manage, and report control issues with full transparency.

Specific Technologies Utilized by the Team

• Proofpoint POD: Primary Anti-Malware and threat protection platform.
• Sendmail Sentrion: Critical Mail Routing solution for efficient distribution of mail to recipients.
• Proofpoint Compliance Gateway: Management and enforcement of email compliance policies.

Qualifications

• Experience: 6+ years of relevant experience in an Engineering role, with a proven track record in complex, large-scale enterprise environments.
• Domain Expertise: Demonstrated experience working within Financial Services or a similarly regulated, large, complex, and global environment.
• Messaging Expertise:
  • Minimum 3+ years of hands-on experience with Sendmail, including configuration, troubleshooting, and performance tuning.
  • Minimum 3+ years of practical experience with Proofpoint POD, including policy management, incident response, and optimization.
  • Profound understanding of the SMTP Protocol and its intricacies.
• Project Management: Proven project management skills with the ability to lead and contribute to multiple initiatives simultaneously.
• Communication: Consistently demonstrates clear, concise, and impactful written and verbal communication skills, tailored for both technical and non-technical audiences.
• Analytical Acumen: Exceptional analytic and diagnostic skills, coupled with comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and reporting to identify and implement best practices.
• Collaboration: Strong ability to work effectively in a matrix environment, partnering seamlessly with virtual teams across diverse geographical locations.
• Autonomy & Ownership: Highly capable of working independently, managing multiple tasks, and taking full ownership of project components or initiatives from inception to completion.
• Resilience: Demonstrated ability to thrive under pressure, manage tight deadlines, and adapt quickly to unexpected changes in expectations or requirements.
• Process Improvement: Proven track record of driving operational process change and continuous improvement initiatives.

Preferred Qualifications

• Experience with other email security platforms, archiving solutions, or messaging platforms (e.g., Microsoft Exchange, O365).
• Familiarity with regulatory requirements related to email and data retention (e.g., FINRA, GDPR, SOX).
• Scripting and automation skills (e.g., Python, PowerShell) to enhance operational efficiency.
• Relevant industry certifications (e.g., CISSP, CCIE, ITIL).
• Experience with cloud-based email security solutions.

Education

• Bachelor’s degree/University degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Master’s degree in a relevant field is a plus.

Benefits

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.