Engineering - Dallas - Associate, Systems Engineering - 10515654 Dallas · · Associate

Goldman Sachs Bank AG; Dallas, Northern (TX, KY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Generous vacation

Job summary

Goldman Sachs Bank AG is seeking a skilled IT professional with experience in Exchange technologies, email routing, and security software to triage complex production issues and support global teams.

The role requires strong incident management capabilities, documentation, and collaboration across divisions, with duties spanning Windows and Linux environments and automation tasks.

Qualifications

• Master’s or Bachelor’s degree in a relevant field with required years of experience.
• Experience with Exchange and Exchange Online technologies.
• Experience with email routing and security software (SMTP Gateways, anti-malware, spam/phishing defenses).
• Experience triaging production system and environmental issues and communicating with dependent teams.
• Familiarity with ITIL incident/problem/change management processes.
• Experience supporting Windows/Linux system administration and related automation.

Responsibilities

• Triage and resolve critical production system issues across multiple domains.
• Provide guidance to lower-level support teams and act as escalation point.
• Document onboarding and troubleshooting learnings for teams.

Skills

Microsoft Exchange

Email routing

Security software

ITIL processes

Root cause analysis

DNS & TCP/IP

Windows administration

Linux administration

PowerShell DSC

Python / PowerShell

Education

Master’s degree in Applied Computer Science / Computer Engineering / Information Systems/Technology

Bachelor’s degree in Applied Computer Science / Computer Engineering / Information Systems/Technology

Tools

Exchange Server

PowerShell

SMTP Gateways

Sendmail

Postfix

Proofpoint Protection Server

Job description

Job Requirements:Master’s degree (U.S. or foreign equivalent) in Applied Computer Science, Computer Engineering, Information Systems/Technology, or related field and one (1) year of experience in job offered or in a related role OR Bachelor’s degree (U.S. or foreign equivalent) in Applied Computer Science, Computer Engineering, Information Systems/Technology, or related field and three (3) years of experience in job offered or in a related role. Prior work experience must include one (1) year (with a Master’s degree) OR three (3) years (with a Bachelor’s degree) with each of the following: utilizing Microsoft Exchange and Exchange Online technologies; email routing and security software including SMTP Gateways, Sendmail, Postfix, Proofpoint Protection Server, Anti-Malware, Spam and Phishing defenses; triaging production system and environmental issues and providing timely and accurate postings to other dependent teams; supporting System and Network Infrastructure though Incident, Problem and Change Management ITIL Processes; working on and triaging at least three distinct critical system issues at once; providing guidance to lower-level support teams and serving as an escalation point for issues and producing documentation and training to these teams; network technologies including DNS and TCP/IP; configuring, running, maintaining and troubleshooting products that operate on Windows or Linux operating systems, including but not limited to Exchange and Microsoft Office; operating system (Windows or Linux) platform administration; configuration management systems including PowerShell DSC (Desired State Configuration); automation of Exchange installation, configuration, operational management, and monitoring, all using PowerShell; automation of routine tasks using Python or Powershell; performing root cause analysis of critical issues by collaborating with various vendors; and writing clear concise documentation as a result of product onboarding or troubleshooting.

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.