Engineer - Technical Services

Westlake; Longview (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Westlake in Longview, Texas, is seeking a qualified individual to provide technical assistance to production, sales, and customers, ensuring a high-quality position as a major manufacturer of polyethylene resins. The role includes preparing product data sheets, resolving quality complaints, and conducting evaluations of products.

A B.S. Degree in Chemical Engineering is required along with internship experience. The position requires 30–50% travel and proficiency in Microsoft Office tools.

Qualifications

• B.S. Degree in Chemical Engineering required.
• Internship experience within the industry is a plus.
• Computer proficiency in Word, PowerPoint, and Excel is needed.
• Ability and willingness to travel 30–50% as required.

Responsibilities

• Provide technical support to the production plant.
• Investigate and resolve quality complaints.
• Prepare product data sheets and competitive resin guides.
• Optimize customers' fabrication processes for quality and production.

Skills

Technical support

Problem-solving

Communication

Collaboration

Safety protocols

Education

B.S. Degree in Chemical Engineering

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Summary

Provide technical assistance to production, sales, and customers to enable Westlake to maintain a high-quality position as a major manufacturer of polyethylene resins.

Duties And Responsibilities

May include, but are not limited to, the following:

• Provide technical support to the production plant.
• Conduct internal evaluations of commercial and experimental products.
• Establish and maintain finished product specifications.
• Assist, when requested, in preparing work procedures for the safe operation of laboratory testing and fabrication equipment.
• Ability to investigate, summarize, and give proper and concise conclusions on the validity of polyethylene quality complaints.

Provide technical support to Sales and Marketing

• Prepare product data sheets and competitive resin guides. Audit competitive resins to improve existing products or develop new products.
• Provide technical input on trends and changes in market conditions.
• Participate and represent WPC interests in industry trade and technical associations such as SPI, SPE, ASTM, TAPPI, and NFPA and supervise qualifying evaluations of new or existing WPC resin products at customers’ plants.
• Recommend improved or new products in existing or new market areas.

Provide technical support to customers

• Investigate, resolve, and equitably document quality complaints to the company and customer.
• Introduce new products to customers that provide technical/cost advantage while maximizing company profits.
• Perform customer liaison duties and foster goodwill.
• Conduct training, provide start‑up assistance, and educate customers in resin and equipment design.
• Maintain thorough working knowledge of resin applications, properties, and process ability of polyolefins and other polymers.
• Optimize WPC customers' fabrication processes for increased quality and production output.
• Safety & Compliance: Follow safety protocols, report any safety/environmental concerns promptly, and participate in monthly safety meetings.
• Work Management & Communication: Plan and organize tasks effectively, communicate clearly and concisely, and build strong working relationships across all levels.
• Collaboration & Business Support: Stay within travel budgets, support team coverage as needed, keep management informed on key updates, and handle additional duties as assigned.

Education, Experience And Qualifications

• B.S. Degree in Chemical Engineering required.
• Internship experience within the industry is a plus.
• Ability and willingness to travel 30–50% as required for the role.
• Computer experience, proficiency in Word, PowerPoint, and Excel are needed.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, stand, walk and climb; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds, and infrequently lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must frequently make minor decisions with limited information, general decisions in the absence of specific directions, and perform activities requiring sustained concentration.

WORK ENVIRONMENT

The noise level in the work environment is sometimes moderate when working in an office; however, some of the work may be required in the operating units which mandates usage of required PPE including safety glasses, hearing protection, etc. During active remediation additional requirements may include fit testing for respiratory equipment, chemical suits, face shields, etc. May also result in exposure to outside elements and may require usage of stairs. 30–50% may be required in the performance of duties.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.