Engineer, Systems & SaaS

Washington Nationals; Washington (District of Columbia); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Disability insurance

401(k) plan

Tickets to games

Onsite fitness center

Employee discounts

Holiday break

Job summary

Washington Nationals is seeking a Systems & SaaS Engineer reporting to the Director, IT Operations. The role oversees architecture, design, implementation, administration, and optimization of enterprise systems and SaaS platforms across hybrid cloud and on-prem environments, with a focus on Microsoft 365 and Azure.

You will drive automation, AI-enabled digital workplace initiatives, ensure reliability, provide senior technical guidance, and act as escalation and design authority for all systems

Qualifications

• 5+ years of experience in systems administration, cloud engineering, or related field.
• U.S. work authorization and ability to pass a background check.
• Experience with Microsoft 365, Azure, and enterprise SaaS platforms.

Responsibilities

• Architect, administer, and support enterprise systems across cloud and on-prem environments.
• Manage Microsoft 365 and Azure services: installation, configuration, patching, maintenance, and monitoring.
• Develop automation solutions and enable AI-driven tools across the organization.
• Provide senior escalation and design authority for all systems and SaaS matters.
• Collaborate with IT teams and external partners on projects and governance.

Skills

PowerShell

Power Automate

Automation

Azure

Microsoft 365

SaaS

Education

Bachelor's degree in IT

Tools

Azure AD/Entra ID

Job description

Reporting to the Director, IT Operations, the Systems & SaaS Engineer is the senior IT Operations staff member responsible for the architecture, design, implementation, administration, and optimization of enterprise systems and SaaS platforms across a hybrid cloud and on-premise environment, with a primary focus on Microsoft 365, Azure, and integrated SaaS applications. The Engineer enables a modern, automated, AI-ready digital workplace, maintains system reliability, drives integration and automation, provides technical guidance and serves as the senior escalation point and design authority for all systems and SaaS matters. The Systems & SaaS Engineer shares Event and On-call coverage responsibilities on a rotation with the IT team.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

Systems Architecture & Engineering (Core Function)

• Architect, administer, and support enterprise systems across cloud and on-premise environments, including servers, operating systems, and SaaS platforms.
• Manage Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Azure services; perform installation, configuration, patching, maintenance, and performance monitoring.
• Ensure high availability, reliability, and scalability of all systems; own complex and non-standard systems work escalated from the IT Operations team.
• Ensure systems and data recovery resilience.

SaaS & Application Management

• Administer and integrate enterprise SaaS applications, ensuring secure and efficient operation across the full application lifecycle (configuration, optimization, decommissioning).
• Support identity-integrated applications leveraging SSO, MFA, and conditional access in partnership with the Security & Identity Engineer.

Automation, Integration & AI Enablement

• Develop and maintain automation solutions using scripting and platforms such as Power Automate; enable and support AI-driven tools across the organization.
• Identify opportunities to automate manual processes and improve operational efficiency; integrate systems and applications through APIs and middleware in partnership with Business Strategy & Analytics.

Infrastructure & Cloud Engineering

• Architect and support hybrid cloud infrastructure, including Azure/AWS/GCP-based workloads and integrations; participate in design and implementation of scalable cloud solutions.
• Collaborate with the Network Engineer and Security & Identity Engineer to ensure infrastructure is secure and optimized.

Security, Governance & Compliance

• Implement and maintain system security configurations aligned with governance policies; ensure compliance with standards for data protection, access control, and system hardening.
• Partner with the Security & Identity Engineer to enforce Zero Trust principles.

Projects, Change & Budget

• Develop and execute systems technology projects to completion, discuss challenges and key decision points with IT Leadership.
• Participate in and drive the organization’s change management process for all systems changes.
• Participate in the planning, adherence, and analysis of the systems portion of the operational budget; recommend systems/SaaS investments.
• Manage systems & SaaS vendors; coordinate maintenance windows and resolve systems access issues.

Collaboration, Guidance & Reporting

• Generate and publish metrics, reports, and dashboards for IT Leadership.
• Provide guidance, training, and escalation support to the IT Operations team.
• Collaborate with internal departments, vendors, and external partners.

Event & On-Call Support

Provide on-site Event and remote On-Call support on a shared rotation.

Governance, Documentation & Standards

• Develop and maintain documentation including SOPs, installation methodologies, project plans, and environment configurations.
• Adhere to all company and departmental policies, procedures, and operating standards.
• Other duties as assigned.

Compensation:

The projected annual salary range for this position is $100,000 - $120,000 per year. Actual pay is based on several factors, including but not limited to the applicant’s qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Benefits:

The Nationals offer a competitive and comprehensive benefits package that presently includes:

• Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
• Medical, dental, vision, life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• 401(k) and pension plan
• Access to complimentary tickets to Nationals home games
• Employee discounts
• Free onsite fitness center

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

ExperienceRequired* Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employees will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and lift and/or move up to 45 pounds. Close vision and ability to adjust focus.

• Office: Working conditions are normal for an office environment. Position may require occasional weekend and/or evening work.
• Proficiency in using computer systems, software applications, and standard business tools.
• Ability to read, interpret, and apply technical documentation, procedures, and communications.
• Strong attention to detail with a commitment to accuracy, quality, and thorough documentation of work, processes, and solutions.
• Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
• Demonstrated teamwork, with the ability to collaborate effectively within multidisciplinary, high-performance teams.
• Ability to follow direction, execute tasks accurately, and respond constructively to feedback.
• Sound judgment and integrity in decision-making and actions, with the ability to anticipate needs and act proactively.
• Exceptional organizational skills, including time management and prioritization, with the ability to manage multiple tasks, competing priorities, and deadlines.
• Self-motivated with a strong work ethic; takes initiative and demonstrates accountability in delivering high-quality work in a fast-paced environment.
• Strong analytical and problem-solving skills, with a proactive approach to assessing issues, identifying root causes, and developing and implementing effective solutions independently.
• Demonstrated innovation with the ability to quickly learn and adapt to new technologies, providing effective technical support and guidance to end users.
• Ability to serve as senior escalation and design authority and to mentor junior technical staff.
• Strong automation and scripting ability (PowerShell, Power Automate) and the ability to design scalable, secure, automated solutions.
• Deep Microsoft 365 / Azure and enterprise SaaS architecture and administration knowledge.
• Demonstrated working proficiency with AI/GenAI tools and automation, or demonstrated ability and willingness to reach proficiency within the first 90 days.
• Hands-on experience with Microsoft 365, Azure, and enterprise SaaS platforms.
• Must have U.S. work authorization.
• Must successfully clear a background check.
• Uphold Core Values: Innovation, Integrity, and Teamwork. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction - Together.
• Minimum of 5 years of experience in systems administration, cloud engineering, or a related field.

Preferred* Experience in a multi-site or event-driven organization; experience supporting modern workplace and collaboration technologies.

• Experience with identity and access integration (SSO, MFA, Azure AD/Entra ID).
• Experience with automation tools (PowerShell, Power Automate, scripting).
• Relevant industry-recognized certifications such as Microsoft Certified: Azure Administrator, M365, or equivalent.

EducationRequired* Bachelors or better in Information Technology or related field

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.