Engineer, Storage Engineering

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

A financial services firm based in Atlanta is looking for a skilled Storage Engineer to ensure the availability and performance of disk storage and SAN switches. This role involves providing L2 support, participating in root cause analysis, and automating manual tasks. Ideal candidates should have mid-level experience with various disk storage subsystems and excellent problem-solving skills. The position offers a dynamic work environment and a chance to make significant contributions to storage engineering projects.

Qualifications

• Mid-level experience with a variety of disk storage subsystems.
• Deep understanding of SCSI, NFS, and SMB protocols.
• Hands-on experience with storage-based replication technologies.

Responsibilities

• Provide L2 support for disk storage related issues.
• Respond and assist in production operations in a 24/7 environment.
• Participate in on-call rotation for after-hours support.

Skills

L2 support for disk storage issues

Problem-solving skills

Customer focus

Ability to work in a team

Technical analysis

Tools

EMC

Hitachi

HPE

NetApp

Cisco

Brocade

Automation tools

Job description

Overview

Job Purpose

The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

Responsibilities

• Provide L2 support for all disk storage related issues across the enterprise
• Respond to and assist in production operations in a 24/7 environment
• Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
• Participate in an on‑call rotation for after‑hours support based on escalations
• Provide technical analysis, resolve problems, and propose solutions
• Participate as a resource for project driven initiatives
• Identification and automation of manual tasks using scripting and application development

Knowledge and Experience

• Mid‑level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade.
• Deep understanding of SCSI, NFS and SMB protocols
• Disk Storage configuration management experience
• Hands on experience with storage‑based replication technologies
• Automation tools
• Strong speaking and written skills
• Top‑tier critical thinking and problem‑solving skills
• Ability to work in a service‑oriented team environment
• Project Management, organization, and time management
• Customer focused and dedicated to the best possible user experience
• Able to communicate effectively with both technical and business resources

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.