Engineer – Reliability & Configuration

The Wendy's Company; Dublin (OH); Remote; USD 74,000 - 126,000; Full time

Benefits offered by this job

Parental leave

Free EAP sessions

Company 401k match

Job summary

Wendy’s is seeking an entry‑level to mid‑level software configuration and development professional to assist in the development, deployment, and maintenance of configuration management programs for Restaurant Point of Sale systems. You will collaborate cross-functionally to identify needs and craft technical solutions and documentation that exceed customer expectations.

Responsibilities include designing, developing, and implementing software to ensure high availability; working with modest

Qualifications

• BS in Computer Science or 4+ years of relevant experience.
• 2+ years’ experience in system design and development with scripting.
• Experience with Puppet Query Language and Ruby backend.
• Knowledge of log aggregation tools (Splunk, Looker, Elk).
• Strong communication and analytical skills.

Responsibilities

• Design, develop, and implement software ensuring high system availability while following industry best practices.
• Works independently with moderate supervision; escalates issues as needed.
• Contributes to monitoring and problem determination of developed systems, taking corrective actions.
• Develops detailed technical writing with estimated tasks and provides status updates to management.
• Provides guidance to IT staff and mentors junior developers, ensuring PCI adherence.

Skills

Scripting (PowerShell/Ruby/Bash)

Communication

Analytical thinking

Education

BS in Computer Science or 4+ years experience

Tools

Puppet Query Language

Splunk

Looker

ELK stack

Job description

What you'll do

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

This entry level position will assist in the development, deployment and maintenance of configuration management programs supporting applications and configurations of Restaurant Point of Sale systems. Leveraging strong communication skills this position will collaborate cross functionally identifying needs then developing a technical solution and documentation which exceeds customer expectations.

Responsibilities

• Design, develop, and implement software ensuring high system availability while following industry best practices.
• Works independently with moderate supervision. Seeks guidance in more complex technical situations. Escalates unresolved issues appropriately.
• Contributes to the development of processes for monitoring performance and problem determination of developed systems or services and takes corrective actions when necessary, in accordance with established IT processes.
• Develops detailed technical writing with estimated tasks. Monitor progress of project and creates status updates to management. Adheres to all IT methodology standards.
• Provides guidance and assistance to other Information Technology staff members in the usage of systems for which he/she has responsibility.
• Mentor new developers and oversee development efforts of lower-level teammates (following standards, reviewing submitted documentation, PCI adherence).

Pay Range: $74,000.00 - $126,000.00 Annually

What we expect from you

• B.S. in Computer Science or 4+ years of relevant experience
• 2+ years’ experience in system design and development, which can include use of Powershell / Ruby / BASH scripting. Note: This role will heavily utilize Puppet Query Language, which utilizes RUBY backend.
• Knowledge of Log Aggregation tools (Splunk, Looker, Elk ect)
• A strong desire to learn and be curiosity-driven.
• Strong communication and analytical skills.

Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote

Wendy’s was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.