Engineer, IT Lab Support

Moderna; Norwood (MA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Moderna is expanding its Norwood, MA campus and seeks an individual contributor to own the lab computer hardware ecosystem. You will manage standalone systems, instrument controllers, printers, client hardware, and enterprise platforms.

You'll drive lifecycle management, reliability, cybersecurity, compliance, and scalability while collaborating with IT, cybersecurity, and lab teams to deliver secure, compliant, and high-performance laboratory technology.

Formación

• Manages the hardware ecosystem for lab systems and printers.
• Owns hardware lifecycle including refresh, upgrades, and retirement.
• Ensures cybersecurity, compliance, and interoperability of lab tech.

Responsabilidades

• Serve as technical owner for computer hardware and printers in lab systems across platforms.
• Manage lifecycle of lab computer hardware and OS, including upgrades and patching.
• Coordinate cybersecurity hardening and vendor activities for instrument controllers.

Conocimientos

Hardware ownership

Lifecycle management

Cybersecurity

Lab systems

Herramientas

VMware

AWS

CSV practices

GxP

Descripción del empleo

The Role

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.

The Role

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.
Moderna is strengthening its presence in Norwood, Massachusetts, a cornerstone of our manufacturing and operational excellence. Our Norwood campus translates mRNA science into scalable impact, supporting the global delivery of our medicines. We welcome talent ready to drive innovation and make a meaningful difference for patients worldwide.
This individual-contributor role will provide technical ownership for the computer hardware ecosystem supporting Moderna’s Research and Technical Development laboratories, spanning standalone laboratory systems, instrument controllers, printers, associated client hardware, and enterprise platforms. You will combine strong engineering discipline, laboratory domain knowledge, and systems thinking to drive lifecycle management, reliability, cybersecurity, compliance, scalability, interoperability, and continuous improvement across a diverse, technology-agnostic laboratory environment.
Working at the intersection of laboratory science and digital engineering, you will translate scientific workflows and business requirements into secure, scalable solutions while managing technical trade-offs, risks, and constraints. You will also have opportunities to work closely with Moderna’s evolving digital capabilities, including Generative AI enabled tools, to explore new ways of improving troubleshooting, knowledge management, engineering workflows, and the laboratory user experience.

Here’s What You’ll Do

• Serve as a technical owner for computer hardware and printers used in laboratory systems across multiple platforms within Research and Technical Development.
• Manage the complete lifecycle of laboratory computer hardware and operating systems, including configuration, upgrades, patching, hardware refresh, and retirement.
• Manage the lifecycle of laboratory instrument controller systems and associated client hardware, including operating system upgrades, vendor coordination, hardware refresh activities, and cybersecurity hardening.
• Ensure laboratory systems consistently meet defined performance, availability, security, compliance, scalability, and interoperability requirements.
• Support and maintain backup, disaster recovery, and business continuity strategies for laboratory systems to strengthen operational resilience and system recoverability.
• Track incidents and service requests and develop and maintain high-quality knowledge-base documentation that enables consistent support and organizational learning.
• Provide advanced technical support for complex laboratory technology issues and lead structured root-cause analysis to identify underlying technical causes and prevent recurrence.
• Support Change Management activities in alignment with Moderna IT governance standards, ensuring changes to laboratory systems are appropriately assessed, controlled, documented, and implemented.
• Support data integrity, traceability, and secure data flows across laboratory systems and platforms.
• Support data governance initiatives and master data harmonization efforts to improve consistency and reliability across the laboratory technology ecosystem.
• Identify opportunities to streamline laboratory workflows, reduce technical friction, and enhance the experience of scientists and other laboratory users.
• Contribute technical expertise to digital laboratory strategy and roadmap development, helping shape scalable approaches to laboratory technology across Research and Technical Development.
• Serve as a trusted technical advisor to laboratory and digital stakeholders, translating scientific workflows and business requirements into scalable engineering solutions while clearly articulating technical trade-offs, risks, constraints, and recommended approaches.
• Partner closely with laboratory scientists, lab administrators, IT infrastructure teams, cybersecurity teams, and external vendors to deliver secure, compliant, reliable, and supportable laboratory systems.
• Partner with Cybersecurity to implement secure architectures for laboratory networks and technology deployments, including appropriate cybersecurity hardening of laboratory computing environments.
• Remain technology-agnostic and solution-oriented when evaluating platforms, hardware, architectures, and engineering approaches, selecting solutions according to scientific and operational requirements rather than individual technologies.
• Apply systems thinking across standalone laboratory systems and enterprise platforms to improve reliability, interoperability, maintainability, and long-term scalability.
• Mentor junior engineers and provide technical guidance, sharing engineering practices and laboratory technology expertise while remaining an individual contributor.
• Explore appropriate applications of Generative AI and adjacent digital tools to enhance areas such as technical knowledge discovery, incident investigation, documentation, workflow optimization, and engineering productivity while operating within Moderna’s governance and security requirements.

The key Moderna Mindsets you’ll need to succeed in the role:

• “We behave like owners. The solutions we’re building go beyond any job description.”
• “We digitize everywhere possible using the power of code to maximize our impact on patients.”

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Experience supporting hybrid laboratory environments spanning instrument-connected on- premises systems (including virtualized infrastructure such as VMware) and cloud -based platforms (e.g., AWS).
• Familiarity with GxP-regulated laboratory environments and computer system validation (CSV) practices.
• Experience working directly with laboratory instrument vendors to evaluate compatibility, coordinate upgrades, and resolve integration constraints.
• Familiarity with research data lifecycle management, including raw data management, data capture, metadata standards, traceability, and reproducibility considerations.

Our Working Model

As we build our company, we have always believed that an in-person culture is critical to our success.
This role is 100% onsite, reflecting the importance of being physically present to support the work, collaborate closely with colleagues, and contribute to our site-based operations. Working onsite enables real-time collaboration, strong team connections, direct mentorship, and the hands‑on partnership needed to deliver