Engineer III - Hardware & Print Services

Edward Jones; St. Louis (MO); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical and prescription drug

Dental

Vision

Disability insurance

Life insurance

401(k)

HSA/FSA

Paid holidays

Vacation and sick leave

Volunteer day

Job summary

Edward Jones in the United States is seeking anExperienced IS professional to support end-user hardware and software across our Tempe, AZ and St. Louis, MO offices.

You will evaluate, integrate and support desktops, laptops, monitors and printers while maintaining complex infrastructure components. Proficiency with Windows scripting and SCCM is required, along with strong communication and problem-solving abilities.

Qualifications

• Minimum 5 years in supporting end-user hardware/software in enterprise
• Experience developing, testing, deploying driver/firmware/software in Windows desktops

Responsibilities

• Assist with evaluation, integration and support of end-user hardware solutions (desktops, laptops, monitors, printers)
• Design, configure, install and maintain complex infrastructure components
• Plan and execute initiatives to improve operational efficiencies via automation
• Mentor IS associates and assist with technical development
• Provide 24x7 on-call coverage and monitor system logs

Skills

End-user hardware support

Windows scripting (PowerShell/VBScript

Communication skills

Problem diagnosis

Mentoring teammates

Tools

SCCM

Wireshark

Procmon

Job description

This job posting is anticipated to remain open for 30 days, from 21-Sep-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately‑owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Supports all aspects of end user hardware, fax system, and print system including end user support, troubleshooting/problem resolution, maintenance, enhancements, fleet management, and next generation device evaluation, integration, and deployment.

What You'll Do

• Assist with evaluation, integration, and support of end user hardware solutions including desktops, laptops, monitors, printers, etc.
• Independently design, configure, install, and maintain complex infrastructure components.
• Plan and execute initiatives for improving operational efficiencies through automation and/or enhancement of end user experience.
• Assist with technical development and mentoring of team members.
• Debug and correct complex internal and external infrastructure problems.
• Conduct peer walkthroughs to assure quality of designs and implementations.
• Provide all levels of support for assigned systems, including rotating assignment to provide 24x7 on‑call coverage and monitoring system logs and messages.
• Maintain knowledge of industry trends and best practices.
• Develop relationships with stakeholders.
• Create/modify documentation for multiple systems and functional areas.

What Experience You Need

• Minimum of 5 years or more experience in supporting end user hardware and software in an enterprise environment.
• Develop, test, and deploy driver, firmware, and software packages in a Windows desktop environment.
• Advanced knowledge of Windows scripting languages including VB Script and PowerShell.
• Knowledge of Perl, Python, SQL, and Java a plus.
• Knowledge and experience working with enterprise-class software distribution tools (SCCM preferred).
• Experience in supporting Browser technologies including Microsoft Edge and Google Chrome.
• Experience in troubleshooting and problem diagnosis using various tools such as Window Error Reporting, Procmon, and Wireshark.
• Strong written and verbal communication skills, including the ability to explain technical issues and their implications for projects and business decisions, facilitate discussion and resolution of problems, and mentor other IS associates.
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax‑advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.