Engineer III, Cell Site Technician

Verizon Communications; Winston-Salem (NC); On-site; USD 56,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

AD&D insurance

Identity theft protection

Pet insurance

401(k) matching

Holidays

Job summary

Verizon is seeking a hands-on Network Technician to optimize and troubleshoot mobile network systems across sites in Western North Carolina and Tennessee. The role requires travel to client sites and strong problem-solving abilities in a fast-paced environment.

You will handle triage, fault isolation, and remediation while using multiple ticketing systems to track issues and improve processes. Rotating shifts, weekends, and holidays are expected in this field-based position.

Qualifications

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Experience with AI tools (Gemini, Claude Code, etc.) in a technical or professional setting.
• Valid drivers license and able to drive company vehicle to sites in NC and Tennessee.
• Willingness to work rotating shifts including weekends and holidays.

Responsibilities

• Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
• Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
• Traveling to various site locations in Western North Carolina and Tennessee
• Performing triage, fault isolation, and remediation of network events.
• Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.
• Escalating issues to the appropriate internal/external engineer teams for resolution.

Skills

AI tools experience

Problem solving

Team orientation

Willing to travel

Education

Associate’s degree or 2+ years experience

Tools

AI tools (Gemini, Claude Code)

Driving ability

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.

What you’ll be doing...

• Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.

• Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.

• Traveling to various site locations in Western North Carolina and Tennessee

• Performing triage, fault isolation, and remediation of network events.

• Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.

• Escalating issues to the appropriate internal/external engineer teams for resolution.

What we’re looking for...

Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy supporting the rotational needs of a technical environment.

You’ll need to have:

• Associate’s degree or two or more years of work experience.

• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience with AI tools (Gemini, Claude Code, etc.) in a technical or professional setting.

• Valid drivers license and able to drive company vehicle to sites in NC and Tennessee

• Willingness to work rotating shifts including weekends and holidays.

Even better if you have one or more of the following:

• A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline.

• Knowledge of telecommunications equipment and technologies including: Telephony Switching, Data Communications and Network Routers.

• Active DOT or CDL

• Computer support experience, including troubleshooting PC hardware and configurations.

• Vendor management experience.

• Ericsson wireless based equipment knowledge.

• Data-centric AI methodology to improve daily operations.

Where you’ll be working

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

• medical
• dental
• vision
• short and long term disability
• basic life insurance
• supplemental life insurance
• AD&D insurance
• identity theft protection
• pet insurance
• group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• other incentives
• compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year, which grows with additional service.
• For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.