Engineer, Fleet Support

SES Satellites; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

SES Satellites in Chicago is seeking an Engineer, Fleet Support to join our Aircraft Fleet Support team, responsible for developing diagnostic tools and managing aircraft system issues. The ideal candidate will have FAA certifications and at least 2 years of experience in aviation engineering.

This role focuses on collaboration with various teams to ensure the success of aircraft operations, driving technical processes, and improving tools. Join us in making a significant impact across the aviation industry.

Qualifications

• At least 2 years of experience in an aircraft fleet support or engineering role, ideally within the Avionics industry.
• Ability to address and troubleshoot problems associated with aircraft-based equipment.
• Experience with avionics and flight systems.

Responsibilities

• Support systemic aircraft issues related to the Intelsat airborne system.
• Lead cross‑functional teams on triaging system interaction issues.
• Collect data and generate metrics on reported and resolved issues.

Skills

Aircraft Performance Data Analysis

Process Improvement

Problem Solving

Cross‑functional collaboration

Decision making under pressure

Education

FAA Airframe & Power Plant Certifications

Bachelor’s degree in mechanical engineering, automotive engineering, or a related field

Tools

Electronic test equipment

Linux and Windows operating systems

Wi‑Fi and wired Ethernet

Job description

Engineer, Fleet Support

The Engineer, Fleet Support will play a key role in the Aircraft Fleet Support team responsible for developing hardware and software (HDW/SW) diagnostic and monitoring tools for the in‑cabin system, troubleshooting remote and on‑site issues of the Intelsat airborne systems. The role will work closely with Operations, Development, and System Engineering to understand product functionality and drive defect resolution, evaluate system designs in partnership with Aircraft Engineering, and engage with the reliability and Quality teams to identify different hardware defects.

Requisition Number: 20119
Contract Type: Permanent
Location(s): Chicago, US, 60606 Chicago, IL, US

Primary Responsibilities / Key Result Areas

• Support systemic aircraft issues as related to the Intelsat airborne system.
• Define, review and modify installation/maintenance documents and procedures.
• Proactively identify, develop, and drive opportunities to improve processes and tools to increase the overall effectiveness of the team.
• Lead cross‑functional teams on triaging system interaction issues and driving them to closure.
• Define dashboards and metrics; establish SLA for the work conducted.
• Create, review, and modify maintenance manuals, fault isolation manuals, Service bulletins.
• Proactively identify defects by reviewing system data logs.
• Collect data and generate weekly/monthly metrics on all issues reported, triaged and resolved meeting the defined SLA.
• Be an SME for HDW related technical issues and train other team members.

Competencies

• Aircraft Performance Data Analysis
• Process ImprovementProblem Solving
• Cross‑functional collaboration
• Failure mode analysis
• Decision making under pressure

Qualifications & Experience

• FAA Airframe & Power Plant Certifications
• At least 2 years of experience in an aircraft fleet support or engineering role, ideally within the Avionics industry.
• Ability to address and troubleshoot problems associated with aircraft‑based equipment.
• Experience using electronic test equipment.
• Strong skills in reading electrical schematics.
• Knowledge of aircraft wiring (power, data bus, discrete I/O, Quadrax).
• Experience with avionics and flight systems.
• This role is subject to ITAR/EAR; candidates must be a U.S. Person (U.S. Citizen, Permanent Resident).

Beneficial to Have

• Bachelor’s degree in mechanical engineering, automotive engineering, or a related field.
• Wi‑Fi and wired Ethernet familiarity.
• Knowledge of Linux and Windows operating systems.
• Experience with IP networking.
• FAA, RTCA & ARINC standards and regulations familiarity.

Key Deliverables

• Excellent verbal and written communication skills to interact with cross‑functional teams, vendors, and management.
• Strong troubleshooting and problem‑solving abilities, with a hands‑on approach to resolving technical issues quickly and effectively.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks effectively.

SES is an Equal Opportunity and affirmative action employer. SES and its affiliated companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by law.

Nearest Major Market: Chicago