Engineer/Computer Systems Analyst

Southern Company; Birmingham (AL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Annual incentive program

Comprehensive benefits package

Job summary

Southern Company in Birmingham, AL is seeking an IT Operations Support professional to ensure reliable EMS operation and system availability. You will support Windows PC deployments, script for automation, and participate in VDI and server maintenance to keep critical transmission control centers running smoothly.

The role requires strong Windows expertise, scripting skills, and the ability to work on call 24x7 with cross-team coordination to respond to operational incidents.

Qualifications

• Degree in Computer Science/Engineering or equivalent experience.
• Experience supporting and troubleshooting computer systems.
• General understanding of computer system infrastructure, operations, and security.
• Knowledge of electric utility transmission operations is a plus.

Responsibilities

• Provide day-to-day operational support and 24x7 emergency support for EMS systems.
• Support Windows PC deployments and troubleshoot PC issues.
• Recommend process and technology updates for the EMS team.
• Provide Windows scripting solutions; assist with VDI and server maintenance.

Skills

Windows administration

PowerShell scripting

Troubleshooting

Networking basics

OS imaging/ MDT

SCCM/Intune

VDI support

Security clearance CIP/ITP

Communication

Team collaboration

Education

CS/Engineering degree

Tools

MDT/Deployment Toolkit

VDI tooling

PowerShell ISE/ISE

Job description

Birmingham, AL This position provides support for operating issues affecting the reliable operations of the bulk electric system for Southern Company Services Transmission’s Energy Management Systems (EMS). This position is responsible for the implementation, execution, and improvement of operational processes to ensure system availability for all computer systems supported by the EMS department and used by Southern Company operating companies’ transmission control centers (OPCO TCC’s) as well as the power coordination center (PCC) and their respective back-office personnel.

A successful candidate will provide day-to-day operational support and 24x7 emergency support for the OSI Monarch SCADA systems and other tools that support the operational needs of our customers. The primary focus of the role is supporting Windows PC deployments, troubleshooting PC issues, and recommending process and technology updates for the team and/or organization. This role will provide some Windows scripting or PowerShell solutions. Additional assignments may include support of Virtualized Infrastructure for Windows 10/11, RHEL 8, Windows Server, and a future VDI implementation. We are also responsible for supporting department projects and initiatives and other activities focused on support of the EMS Support Center and EMS department.

Required Skills And Knowledge

• Proficient knowledge of Microsoft Windows computer systems and application support
• Proficient with Microsoft Windows desktop administration
• Proficient with Hardware, Software, and Network troubleshooting
• Proficient with basic desktop component hardware and their replacement (Hard drive, memory, video cards, etc.)
• Moderate experience with Microsoft Windows Imaging, including Microsoft Deployment Image Servicing and Management Tool, Deployment Toolkit, Assessment and Deployment Kit
• Experience with Microsoft System Center Configuration Manager (SCCM) / Microsoft Endpoint Manager is a plus
• Experience with Virtual Desktop Infrastructure support and deployment is a plus
• Moderate Windows shell scripting & PowerShell programming skills are necessary
• Understanding of physical/virtual servers and workstation maintenance are necessary
• Understanding of computer network concepts are necessary
• Must be able to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance
• Good communication and organizational skills required to work cross team and with vendors to perform administration of systems and coordinate releases with the vendor(s) as listed above

Experience And Education

• Degree in Computer Science/Engineering or equivalent experience
• Experience supporting and troubleshooting computer systems is a plus
• General understanding of computer system infrastructure, operations, and security
• Knowledge of electric utility transmission operations is a plus

Skills And Abilities

• Must have a customer focused attitude and the desire and ability to learn about the Transmission core business and its needs.
• Must have analytical, problem solving, and troubleshooting skills.
• Ability to handle multiple tasks with competing priorities as well as delegation skills.
• Ability to bring consensus and buy-in among people with different views and agendas.
• Ability to grasp complex Energy Management Systems operational issues, risk factors, and business drivers.

Behavioral Aspects

• Must demonstrate Southern Company Core Values (Safety First, Intentional Inclusion, Act with Integrity, Superior Performance) and a commitment to Human Performance.
• Must have strong interpersonal skills, be a self-starter, a decision-maker, flexible, self-directed, and a team player.
• Must possess the ability to build and maintain relationships within a team, with customer organizations and multiple vendors.

Other Requirements

• Willingness to be on call as needed 24x7
• Willingness to adhere to stringent federal and corporate requirements regarding how work is performed and security of EMS systems and information
• Travel (10%-15% of time) to attend Southern Company functions and maintain system hardware

About Southern Company

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net‑zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.

• competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well‑being.
• additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s).
• A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf.
• Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 20068

Job Category: Engineering

Job Schedule: Full time

Company: Southern Company Services