Engine Workshop Technician - Level III

Cummins Inc; Oklahoma City (OK); On-site; USD 55,000 - 78,000; Full time

Job summary

Cummins Inc. in the United States seeks an Apprentice Engine Technician to complete troubleshooting, repairs and rebuilds on engine products in a service workshop, while mentoring less experienced technicians.

The role requires applying documented procedures, performing diagnostics, preventative maintenance, and documenting work in the service system. Travel for training is required and state certification in alternative fuels may be needed.

Qualifications

• Apprentice-trained technician preferred.
• Vocational diploma in a relevant technical field required.
• Advanced engine knowledge and the ability to troubleshoot complex engine systems.
• Willingness to travel for training and to obtain state certification in alternative fuels.

Responsibilities

• Diagnose and repair engine products in a service workshop.
• Perform preventative maintenance based on assessments.
• Document work, time sheets, warranty claims and quality forms in the service system.
• Coach and develop technicians and apprentices; may provide work direction.
• Maintain clean and organized work area and tools; adhere to health & safety policies.
• Escalate issues per guidelines and communicate troubleshooting results clearly.

Skills

Diagnostics

Troubleshooting

Coaching

Documentation

Communication

Education

Apprentice Trained Engine Technician

Vocational diploma

Tools

Electronic service tools

Diagnostic software

Job description

Job Summary

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians

Job Summary

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians

Key Responsibilities

Applies documented procedures and policies to perform diagnostics and complex repairs Performs preventative maintenance based on assessment of engine Completes required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens Completes training in line with skill and business requirements Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc Maintains work area and tools for cleanliness and proper operation Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Competencies

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Travel is required for training.

Will be required to obtain state certification in alternative fuels.

Nice To Have

• A CDL may be required to obtain upon hire
• Federal law requires a CDL holder to be 21 years of age or older

Must Have

• This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This roll will be subject to on-going random drug and alcohol testing.

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally Valid Driving Permit (Preferred)

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Advanced level knowledge of and/or experience with engine products

Experience providing technical advice and coaching to more junior technicians (preferred)

Compensation And Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Technician

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.