Engaging Teller: Elevate Service & Cross-Sell

Union Bank & Trust Company; Carriage House Estates (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Union Bank & Trust Company in Nebraska is seeking a friendly Teller to be the first point of contact for customers and non-customers, handling daily transactions with accuracy and courtesy, providing information and resolving issues, and looking for opportunities to strengthen relationships through cross selling.

The role emphasizes cash handling, compliance with bank policies, and the ability to communicate effectively in a bilingual (Spanish) environment.

Qualifications

• Bilingual in Spanish preferred.
• High school diploma.
• Cash handling experience preferred.
• Accuracy and attention to detail.
• Previous sales and customer service experience preferred.
• Effective communicator - promotes Union Bank's customer service philosophy.
• Basic math skills and proficient computer skills.
• Ability to work independently and exercise good judgment.

Responsibilities

• Accept and accurately process all financial transactions.
• Maintain responsibility for cash drawer and follow proper balancing procedures.
• Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
• Provide excellent customer service by providing answers and assistance for customer questions, and concerns.
• Cross sell other bank services and refer customers to other departments to help achieve goals set by management.
• Learn and maintain knowledge of products, fees and policies, and stay current on offerings to make product suggestions.
• Demonstrate compliance with all bank regulations for assigned job functions that apply to designated job responsibilities.
• Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
• Regular and reliable attendance is an essential function of this position.
• Perform other job related duties as assigned.

Skills

Bilingual in Spanish

Cash handling experience

Accuracy and attention to detail

Previous sales and customer service

Effective communicator

Basic math skills

Proficient computer skills

Ability to work independently

Education

High school diploma

Job description

Union Bank & Trust Company in Nebraska is seeking a friendly Teller to be the first point of contact for customers and non-customers, handling daily transactions with accuracy and courtesy, providing information and resolving issues, and looking for opportunities to strengthen relationships through cross selling.

The role emphasizes cash handling, compliance with bank policies, and the ability to communicate effectively in a bilingual (Spanish) environment.