Engagement Specialist, Community Crisis Team

Heritage Behavioral Health Center- HBHC; Decatur (IL); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Every other Friday off – paid wellness

CRSS certification pathway with payin

Collaborative, mission-focused work

Professional growth opportunities

Job summary

Heritage Behavioral Health Center is hiring an Engagement Specialist for the Community Crisis Response team in Decatur, IL. This part-time role (3rd shift, 11pm–7am) offers peer support, advocacy, and linkage to services through in-person, virtual, and phone-based support.

The team responds to crises anywhere, anytime, ensuring no one faces a crisis alone. Qualifications include a high school diploma, lived experience with mental health/substance use, CRSS certification within 12 months, and a

Qualifications

• High school diploma or equivalent required.
• Must self-identify as having lived experience with a mental health and/or substance use condition.
• CRSS certification required within 12 months of hire.
• Must be 21 years of age or older.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Provide peer support via in-person, telephone, and virtual sessions.
• Serve as role model, mentor, and advocate for clients.
• Assist individuals in navigating mental health and community resources.
• Participate in team-based response to individuals in crisis.
• Provide assertive outreach and engagement with clients.
• Deliver case management services to assist individuals in accessing ongoing treatment.
• Maintain relationships with referral partners and community providers.
• Collaborate with a multidisciplinary team including case managers, crisis staff, counselors, and leaders.

Skills

Peer support

Communication

Advocacy

Case management

Education

High school diploma or equivalent

Tools

EHR (electronic health records)

Microsoft Word

Microsoft Excel

Job description

Engagement Specialist, Community Crisis Team

Engagement Specialist - Community Crisis Response

Part-Time | ***1 opening!!!***

Schedule: 3rd shift (11pm-7am)

Location: Decatur, Illinois

Salary:

• Recovery Support Specialist:$18.00/hour
• Certified Recovery Support Specialist (CRSS):$23.00/hour
• Salary based on education, experience, and certification

Make a Real Difference - Every Day.

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring dedicated and compassionate professionals to join our Community Crisis Response team!

About Heritage Behavioral Health Center

Heritage is a mission-driven Certified Community Behavioral Health Clinic (CCBHC) serving a multi-county region in Central Illinois. We are committed to improving mental health, substance use, and overall wellness in our community. Every staff member - regardless of role - has a meaningful impact on the lives of the individuals we serve.

Why You’ll Love Working Here

• Every other Friday off - a paid wellness day
• Collaborative, mission-focused work environment
• Clear pathway to certification (CRSS) with significant pay increase within 12 months
• A culture that values and supports staff wellbeing
• Opportunities for professional growth and advancement

At Heritage, our staff are our greatest asset - and we treat them as such.

Your Role: Engagement Specialist, Community Crisis Response

Engagement Specialists provide recovery support services to individuals experiencing depression, anxiety, substance use, or other distressing symptoms. You will offer peer support, advocacy, and linkage to services through in-person, virtual, and telephone-based support.

This team responds to individuals in need anywhere, anytime - ensuring no one faces a crisis alone.

Core Responsibilities

• Provide peer support via face-to-face, telephone, and virtual sessions
• Serve as a role model, mentor, and advocate
• Support individuals in navigating mental health, substance use, and community resources
• Participate in team-based response to individuals experiencing crisis
• Provide assertive outreach and engagement
• Deliver case management services to assist individuals in accessing ongoing treatment
• Maintain productive relationships with referral partners and community providers
• Collaborate with a multidisciplinary team including case managers, crisis staff, counselors, psychiatric providers, and leaders

Knowledge, Skills, and Abilities

• Ability to engage individuals in behavioral health treatment
• Flexibility - each day will look different
• Knowledge of psychiatric, substance use, medical, and community resources
• Strong oral and written communication
• Excellent teamwork and customer service skills
• Ability to navigate electronic health records
• Proficiency in Microsoft Word and Excel
• Commitment to personal and professional growth

Education & Experience Requirements

• High school diploma or equivalent required
• Must self-identify as having lived experience with a mental health and/or substance use condition
• Required to obtain Certified Recovery Support Specialist (CRSS) certification within 12 months of hire
• Must be 21 years of age or older
• Valid driver’s license, reliable transportation, and proof of auto insurance required

Heritage Behavioral Health Center - Building Hope. Changing Lives. Strengthening Communities.