Engagement Specialist

merakeycareers; Philadelphia (Philadelphia County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

DailyPay access

Care.com access

Employee Assistance Program (EAP)

Tuition reimbursement and educational

Pryor Online Learning for free courses

Employee discounts

Job summary

Merakey is seeking an Engagement Support Staff member to join our Recovery program on-site. You will greet members and visitors, assist with intake and clerical tasks, and support staff using the EHR to ensure smooth check-in and access to services.

The role requires customer service excellence, strong communication, and flexibility for weekend/holiday shifts. On-site schedule includes mornings, with duties in intake and care coordination.

Qualifications

• High School Diploma.
• 1 year of experience in an office setting preferred.
• Strong knowledge of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Flexible scheduling including weekends and holidays.

Responsibilities

• Greet and check in program members and visitors.
• Assist with intake, clerical duties, and registration processes.
• Answer phones and interact with members, staff, clinicians, and visitors.
• Use the EHR to check-in and verify no holds before services.
• Escalate issues as needed and provide summaries to staff.
• Escort guests around the facility and support intake operations.
• Provide tours to new admissions and connect them with counselors.
• Perform other duties as assigned.

Skills

Customer service

Verbal & written communication

Office collaboration

Education

High School Diploma

Tools

Microsoft Office

Job description

Support individuals in our Recovery program as part of a compassionate, mission‑driven team focused on stability, connection, and lasting change.

The Engagement Support Staffmembers are highly motivated individuals who are responsible for greeting and checking in members and visitors while assisting them with accessing the appropriate staff personnel.

They will be asked to assist as needed with business office responsibilities.

The Engagement Support Staff member:

• Exemplifies a high level of customer service in all actions.
• Answers phones and interacts with program members, staff, clinicians and visitors in a timely and pleasant manner.
• Uses the EHR to check-in members presenting to program ensuring they are not i -scheduled for services and do not have any active clinical holds before removing check-in.
• Helps to resolve member issues as they arise to avoid escalation to counselor or Supervisory staff.
• Provides summarization whenescalating issues and contacting necessary personnel.
• Helps maintain the organization of the card room and assists with distribution of medication cards if an EHR outage occurs
• Escorts members and all guests around the facility as needed.
• Assists in Medical Records as needed Engagement Specialist Intake
• Works in the Intake department and greets all new admissions and walk-ins
• Assists with screening and registration process assisting with clerical duties.
• Provide tours to new admissions and introduces them to their assigned counselors and key personnel.
• Accepts changes in assignments in the spirit of good teamwork;
• accepts constructive feedback about performance or behaviors;
• demonstrates creative thinking and problem solving relating to issues or concerns.
• All other duties as assigned as it relates to the position

Earn $19.15 per hour.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non‑profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.

Click here to watch a video about Merakey.

Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications:

• High School Diploma.
• One (1) year of experience working in an office setting preferred.
• Strong knowledge of Microsoft Office and be proficient with standard office equipment
• excellent verbal and written communication skills.
• Flexible in, scheduling including weekend hours and holidays.
• You will work onsite: Monday Tuesday 6:30 am-4pm; Wednesday 7:30am-4pm, Saturday and Sunday 7:30-1pm