Engagement & Performance Analyst (MA5) DOH9005

State of Washington; Washington; Remote; USD 90,000 - 120,000; Full time

Job summary

Washington State Department of Health is seeking an Engagement & Performance Analyst at MA5 level to strengthen organizational performance, workforce engagement, and operational effectiveness. The role emphasizes equity-centered, data-informed improvements across Prevention and Community Health with remote work options for WA/OR/ID residents.

You will identify business needs, analyze data, and develop solutions in collaboration with leaders, impacting how services are delivered to employees and

Qualifications

• Eight years (8+) of experience leading complex organizational improvement and cross-functional initiatives.
• A bachelor’s degree or higher in business administration, public/public health or related field with related experience.
• Strong knowledge of DEIB and equity-centered organizational change.

Responsibilities

• Identify business needs and analyze processes to drive organizational improvements.
• Partner with leaders to support change, engagement, and equity in the workplace.
• Coordinate performance metrics and support data-driven improvement efforts.
• Plan and facilitate cross-divisional collaboration to implement solutions.

Skills

Organizational improvement

Strategic planning

DEIB initiatives

Performance measures

Data analysis

Stakeholder engagement

Change management

Cross-functional collaboration

Education

Bachelor’s degree or higher in business administration, public or health administration, public health, or related field

Tools

Microsoft 365

SharePoint

Process mapping/visual tools

Job description

Engagement & Performance Analyst - Management Analyst 5 (MA 5)

Prevention and Community Health

This home-based (remote) position is open to Washington residents and those living in Oregon and Idaho only.

The Washington State Department of Health (DOH), Division of Prevention and Community Health (PCH), works with partners to improve the health of individuals, families, and communities across Washington and eliminate health inequities. PCH supports disease prevention, healthy starts and choices, and access to essential services through its offices focused on family and community health, healthy and safe communities, immunization, nutrition, and division leadership.

This Engagement & Performance Analyst (a Management Analyst 5 (MA5) position) plays a key role in strengthening organizational performance, workforce engagement, and operational effectiveness across the division. Working collaboratively with leaders and staff, this position identifies business needs, analyzes data, and develops and implements process and system improvements. Using equity-centered and data-informed approaches, the MA5 supports organizational change, employee engagement, and performance initiatives that align with PCH and DOH priorities and improve service to employees and the public.

Key Responsibilities Include

• Organizational Improvement and Change: Identify business needs, analyze processes, and develop and implement improvements that strengthen operational efficiency, organizational health, and service delivery.
• Workforce Engagement and Organizational Health: Partner with division leaders and staff to support organizational change, employee engagement, and a culture of equity, inclusion, and belonging.
• Performance Measurement and Accountability: Coordinate performance metrics, analyze data, and support performance improvement efforts that align division activities with agency priorities and demonstrate progress toward organizational goals.
• Collaboration and Facilitation: Plan and facilitate collaborative efforts across PCH to identify challenges, develop solutions, and implement improvements that support the division’s mission and vision.

Why You’ll Love This Role

This role offers the opportunity to make a meaningful impact by improving the systems, processes, and workplace experiences that help public health employees succeed. Working with leaders and teams across the division, the MA5 will help turn data and ideas into practical improvements that strengthen organizational performance, advance equity, and support DOH’s mission to protect and improve the health of people in Washington.

Required Qualifications

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities.

Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Option 1: Eight (8) or more years of experience leading complex organizational improvement, strategic planning, and cross-functional initiatives.

Option 2: Associate’s degree or higher, and seven (7) or more years of experience leading complex organizational improvement, strategic planning, and cross-functional initiatives.

Option 3: Bachelor’s degree or higher in business administration, public or health administration, public health, or a related field, and six (6) or more years of experience leading complex organizational improvement, strategic planning, and cross-functional initiatives.

Additional Required Knowledge, Skills, Abilities, and Experience

• Leading complex, cross-functional initiatives and advising senior leaders.
• Strategic and operational planning, including setting priorities, aligning resources, managing risk, and supporting implementation.
• Continuous improvement and organizational change management practices.
• Performance management, including developing and using performance measures.
• Analyzing quantitative and qualitative information and communicating findings, recommendations, and results to leadership.
• Supporting diversity, equity, inclusion and belonging (DEIB) initiatives and bringing a DEIB lens to organizational improvement, change management, and/or strategic planning efforts.

Computing skills:

• Advanced proficiency with Microsoft 365 tools to support collaboration, organizational effectiveness, and decision-making.
• Experience using SharePoint or comparable tools to organize information, support knowledge management, and maintain effective work systems.
• Experience creating process maps, visual models, or other visual tools to communicate complex processes and systems.

Preferred Qualifications

• Experience with organizational development, employee engagement, and workforce development.
• Experience leading or supporting process improvement and organizational change initiatives.
• Experience developing policies, procedures, frameworks, or organizational systems.
• Experience developing performance measures, key performance indicators, or scorecards.
• Results-Based Accountability (RBA) or Organizational Change Management (OCM) certification, formal training, or relevant applied experience.
• Experience facilitating or leading executive-level workshops, virtual meetings, or large engagement sessions, and supporting inclusive participation in such activities.

Employee Benefits

We want you to have the support and benefits you need to do your best work while building a career that fits your life. As a DOH employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance, with resources to support you now and help you plan for the future. Learn more about DOH benefits and what it’s like to work with us by visiting Work@Health.

About the Washington State Department of Health

We're nearly 2,700 professionals across Washington working together to protect and improve community health. Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.

At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health. Our work depends on people who take action to learn and grow and who take action to meet the needs of others every day, in service of a healthier Washington. Explore more about the Department of Health, our programs, and our impact by visiting our website.

Working Conditions:

The following describes the working conditions of this position, with or without reasonable accommodation.

Work Setting, including hazards: The duty station for this position is Home-based. This position’s work can be performed fully remotely anywhere in Washington State. If the Supervisor requests onsite work, the request will be planned and communicated in advance. Must be willing to work in a fast-paced environment with multiple assignments and priority deadlines.

Schedule (i.e., hours and days): Standard business hours are Monday-Friday from 8 a.m. to 5 p.m. The incumbent is expected to adjust their work schedule to meet business needs. May require work in excess of the incumbent’s current 40-hour week to meet critical deadlines. A flexible work schedule may be considered at the incumbent’s request and is subject to supervisor’s approval.

Travel Requirements: Travel occasionally, as needed, either alone or with another person, overnight, for several days and/or out of state. Willing and able to legally operate a state- or privately owned vehicle OR provide alternative transportation while on state business.

Tools and Equipment: This position uses standard office furniture and equipment, such as a desk, office chair, cell phone, computer, monitor(s), keyboard, and mouse; and when in the office, the position may also require the use of a printer, phone, and/or copy machine. This position requires reliable access to an internet connection sufficient to perform all job duties remotely.

Customer Interactions: Frequent interaction with staff from all parts of the agency. Frequent interaction with the public and professionals from other agencies or organizations.

Other: This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. The DOH campus is a smoke-free, drug-free, alcohol-free, scent-neutral environment. This position may be required to conduct and/or participate in public health emergency preparedness and response activities.

DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.

Veterans Preference

We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans’ preference in accordance with Washington State Law. If you are claiming veterans’ preference, you must attach your applicable DD-214, NGB Form 22, or other equivalent discharge or separation documentation. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.

Equity, Diversity, and Inclusion

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve. DOH is an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity or expression, marital status, age, the presence or perception of a disability, honorably discharged veteran or military status, genetic information, or any other basis protected by law.

Questions and Accommodations

If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Andrea Thieme at [e-mail] and reference DOH9005.

Technical Support

Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.