Engagement Manager - Scaled Accounts

Socket.dev; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(K) with company match

Unlimited PTO

Pre-tax commuter benefits

Life Insurance + STD/LTD

Free One Medical membership

Job summary

Legora is seeking an Engagement Manager to drive post-sale motion across a North American portfolio of law firms and corporate legal teams. You will own adoption, technical health, and commercial outcomes through scalable programs, balancing automation with high-touch moments for strategic clients.

You will design adoption playbooks, orchestrate cross-functional execution, and use data to forecast renewals and expansions while shaping Legora's roadmap and customer outcomes.

Qualifications

• Scaled customer success background with a track record of designing and delivering programs serving large customer bases.
• Experience building repeatable adoption playbooks and educational programs at scale across digital channels.
• 3+ years for Manager, 6+ years for Senior Manager in scaled or digital customer success, customer operations, or related fields.
• Track record of driving adoption, retention and expansion with a high-volume portfolio of clients.
• Ownership of a commercial number: GRR and NRR for a portfolio and renewals/expansions as repeatable motions.
• Technical fluency and systems thinking: comfortable configuring/ deploying tooling (CS and CRM platforms, AI agents, LMS, data visualization) to deliver outcomes.
• Data fluency and a metrics-driven approach to customer health, forecasting and portfolio strategy at scale.
• Exceptional program, project and prioritization skills; high EQ; thrive in fast-paced environments.
• Love of building the playbook in early-stage settings, not just following it.

Responsibilities

• Design the scaled adoption playbook for onboarding, enablement, and change management.
• Execute playbook with automated touchpoints from rollout to firm-wide adoption.
• Facilitate strategic touchpoints with high-stakes accounts; surface opportunities for the portfolio.
• Drive value through templated success plans, scaled training, and digital value reviews.
• Monitor adoption signals and portfolio health to flag risks and opportunities.
• Own the commercial motions for renewals and expansions using data-informed strategies.
• Coordinate across Product, Legal Engineering, Engineering, Product Marketing, Support to accelerate client success.
• Translate customer feedback into roadmaps and enablement with cross-functional teams.

Skills

Scaled customer success

Renewal management

Customer education

Cross-functional collaboration

Data-driven

Portfolio health

Tools

CRM platforms

LMS

Data visualization tools

Job description

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.

• We fight for excellence: high standards, direct, ego-free feedback.

• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

About the Role

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Manager to join our growing team and help a large portfolio of law firms and corporate legal teams fundamentally change the way they work with Legora.

This is a role for someone who has developed and executed a scaled customer motion, and who knows that transformation across a large portfolio of clients has to be designed, automated and measured. You will drive adoption, technical health and commercial outcomes of your portfolio end-to-end by leveraging systems and technology while reserving high-touch interactions for the most impactful moments.

You will be critical as we continue to build a best-in-class adoption program at Legora, helping clients realize measurable ROI, expand successful use cases and transform the way their teams work.

What You’ll Do

You'll own the post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams across our North American scaled portfolio. Specifically, you will:

• Design the scaled adoption playbook: the tech-led onboarding, enablement, and change-management motions and target outcomes for how our scale customers adopt Legora and transform the way they work.

• Execute against that playbook, sequencing automated touchpoints and interventions from initial rollout to firm-wide adoption and adapting as the client's needs and Legora's capabilities evolve.

• Facilitate strategic touchpoints with your highest stakes accounts, while using one-to-many enablement to surface high-impact opportunities and guide the rest of the portfolio toward maximum value from Legora.

• Drive sustained value through a programmatic operating cadence: templated success plans, one-to-many enablement, scaled training and digital value reviews.

• Manage the health of the portfolio by monitoring adoption and utilization signals in our internal systems to proactively flag and act on risks and growth opportunities.

• Own the commercials for the scaled program end-to-end by running renewal and expansion as repeatable motions informed by exquisite portfolio hygiene, forecasting, and data utilization.

• Orchestrate engagement across cross-functional teams (Product, Legal Engineering, Engineering, Product Marketing, Support) to accelerate client success, maintaining end-to-end portfolio context and coordination.

• Translate scaled customer feedback into action by collaborating closely with Product, Engineering, and Product Marketing to inform roadmap, positioning, and enablement, and to represent the voice of the scaled segment.

What You Bring

You care deeply about customer outcomes and you know that transformation at scale has to be designed, automated and measured. You're proactive, systems-minded and comfortable making tradeoffs about where to intervene and where to let technology do the work. You take pride in being the reason customers adopt, grow and succeed.

We’re looking for:

• A scaled customer success, renewal management, or customer education background, with a demonstrated track record of designing and delivering programs that serve large customer bases.

• Experience building repeatable adoption playbooks and educational programs and delivering them at scale across digital channels.

• 3+ years for Manager, 6+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field, ideally with exposure to high-growth B2B AI verticals or Legal Tech. Leveling will depend on specific experience and fit for the segment.

• A track record of driving adoption, retention and expansion with a high-volume portfolio of clients.

• Ownership of a commercial number: you have carried GRR and NRR for a portfolio and run renewal and expansion yourself as repeatable motions, hitting the thresholds by leveraging data and automation.

• Technical fluency and systems thinking: you're comfortable configuring and deploying tooling (CS and CRM platforms, AI agents, LMS, data visualization platforms) to deliver outcomes.

• Data fluency and a metrics-driven approach to customer health, forecasting and portfolio strategy at scale.

• Exceptional program, project and prioritization skills; you keep many clients and multi-workstream initiatives moving concurrently.

• High EQ: you know when to listen, when to advise and when to act.

• A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.

What's In It For You

• Global collaboration: Partner with teams and clients across Europe, APAC, and North America.

• Competitive package: Comprehensive salary, benefits, and tools for success.

• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.

• In-person environment: San Francisco office designed for ambitious builders and company provided lunch daily.

• Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision

  • Multiple medical plan options through Aetna and Kaiser Permanente

  • HSA or Healthcare FSA (based on plan selection)

  • Dental plans via MetLife

  • Vision plans via Vision Care

  Family Support

  • Generous parental leave

  • Free access to Maven Clinic

  • Dependent Care FSA

  • Free One Medical membership for employees and dependents

  Additional Perks

  • Pre-tax commuter benefits

  • Life Insurance + STD/LTD

  • 401(K) with generous company match

  • Unlimited PTO

  • Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.