Engagement Manager - RWD

Norstella; Denver (CO); Remote; USD 120,000 - 160,000; Full time

Job summary

Norstella seeks an Engagement Manager for its Real-World Data (RWD) practice to own end-to-end client engagements and ensure reliable delivery and strong outcomes across RWD solutions.

This role emphasizes RWD knowledge, cross-functional coordination, and leadership, focusing on Open Claims, Closed Claims, and EMR data to drive retention and expansion through proactive program management.

Qualifications

• Master’s degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field.

Responsibilities

• Serve as primary point of contact for assigned RWD clients and manage success criteria.
• Oversee delivery plans, risks, and cross-team coordination across delivery, data, product, and support.
• Lead and mentor team members across workstreams and foster cross-functional collaboration.
• Perform end-of-engagement reviews and hand-offs to Client Support.

Skills

RWD Analytics

Leadership

SQL

HEOR

Life sciences domain

Client management

Project coordination

Education

Master's degree in life sciences/data science/biostatistics/epidemiology/public health/health economics

Tools

SQL

Job description

Engagement Manager - RWD

Company: Norstella

Location: Remote, United States

Date Posted: Sep 29, 2026

Employment Type: Full Time

Job ID: R-2183

Description

Job Description – RWD Engagement Manager

About Norstella

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolio
• Find out where the launch difficulties will be before they're difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on.

About The Position

As a Norstella RWD Engagement Manager, you will own the end-to-end success of client engagements, ensuring reliable delivery, operational efficiency, and strong client outcomes across Norstella's Real-World Data solutions. This role is centered on technical RWD knowledge, execution excellence, client relationship management, and cross-functional coordination, rather than traditional consulting or advisory work.

You will act as the primary client success owner for assigned engagements—overseeing timelines, deliverables, communications, and internal alignment to ensure clients realize sustained value from Norstella's RWD offerings. You will work closely with delivery, data, product, and client support teams to translate client objectives into executable plans, manage day-to-day operations, and drive consistent, high-quality outcomes.

This role is well-suited for a leader who thrives at the intersection of client partnership, operational rigor, RWD knowledge (Open Claims, Closed Claims, EMR data), and team coordination, and who is motivated by improving processes, scaling delivery, and enabling long-term client satisfaction and retention.

Key Responsibilities

Client Success & Relationship Management

• Serve as the primary point of contact for assigned RWD clients.
• Establish clear success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to support expansion and growth.

Operational Execution & Delivery Excellence

• Own execution oversight for RWD engagements.
• Coordinate across internal delivery, data, product, and support teams.
• Ensure adherence to engagement management standards and documentation.
• Maintain project tracking and reporting.
• Identify and drive process and workflow improvements.

Team Leadership & Collaboration

• Guide and coordinate team members across workstreams.
• Support mentorship and development of junior staff.
• Foster strong cross-functional collaboration.
• All other duties, as assigned.

Required Qualifications

• Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field.
• 6-8 years of experience with hands-on RWD Analytics.
• 1-2 years leading RWD engagements.
• 1-2 years of experience coding with SQL.
• Domain knowledge working with commercial, market access, HEOR and epi clients.
• Experience managing multiple concurrent client engagements with life sciences.
• Significant experience working with Real-World Data (Open Claims, Closed Claims, EMR data) and supporting life sciences delivery models.
• Strong organizational, communication, and stakeholder management skills.

Please Note - All candidates must be authorized to work in the United States.