Engagement Manager, Public Sector

Scale AI; Washington (District of Columbia); On-site; USD 166,400 - 249,000; Full time

Benefits offered by this job

Comprehensive health coverage

Retirement benefits

Learning and development stipend

Generous paid time off

Potential commuter stipend

Job summary

Scale AI is seeking an engagement manager in Washington, DC, to lead delivery for a national security customer. This role involves managing customer relationships, overseeing project teams, and ensuring the successful implementation of AI solutions in a fast-paced environment. Candidates should have a technical background, at least 3 years of experience in client-facing roles, and an active TS/SCI clearance. The position offers a base salary between $166,400 and $249,000 plus comprehensive benefits.

Qualifications

• At least 3 years of stakeholder management or customer-facing experience delivering enterprise-scale applications.
• Proven track record in B2B client-facing roles and expanding client relationships.
• Active TS/SCI clearance required.

Responsibilities

• Manage customer relationships from the executive to the end user.
• Lead or support a cross-functional project team to deliver on customer’s AI/ML objectives.
• Oversee onboarding and successful implementation of customer accounts.

Skills

B2B client engagement

Problem-solving

Communication skills

Education

Technical background (computer science, economics, statistics, engineering)

Job description

Job Overview

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise‑grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day‑to‑day execution for customers, and ensure an incredible customer experience. This role blends program leadership, customer relationship building, technical fluency, and contract awareness, and is ideal for someone who thrives in fast‑moving, ambiguous, and mission‑driven environments.

Responsibilities

• Manage customer relationships from the executive to the end user
• Work with customers to scope agentic workflow use cases that Scale’s engineering team will build and that you will ultimately refine
• Lead or support a cross‑functional project team to deliver on and exceed the customer’s AI/ML objectives
• Lead with a “whatever‑it‑takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Qualifications and Experience

• Technical background (computer science, economics, statistics, engineering) or equivalent professional experience
• Proven track record in B2B client‑facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions for the government
• An active TS/SCI clearance
• At least 3 years of stakeholder management or customer‑facing experience delivering enterprise‑scale applications or solutions
• Track record of structured, analytics‑driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers up to 4 days per week in the DMV area and/or prepared to travel a minimum of 25%

Compensation

The base salary range for this full‑time position in Washington, DC is $166,400 – $249,000 USD. Compensation packages include base salary, equity, and benefits.

Benefits

• Comprehensive health, dental, and vision coverage
• Retirement benefits
• Learning and development stipend
• Generous paid time off (PTO)
• Potential commuter stipend

About Scale AI

At Scale, our mission is to develop reliable AI systems for the world’s most important decisions. Our products provide the high‑quality data and full‑stack technologies that power the world’s leading models, helping enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders and U.S. government agencies to accelerate AI application development.

Equal Employment Opportunity

We are an inclusive and equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status. We comply with the United States Department of Labor’s Pay Transparency provision and are committed to providing reasonable accommodations to applicants with physical and mental disabilities.