Engagement Manager II

Akamai Career Site; United States; Hybrid; USD 120,000 - 215,000; Full time

Benefits offered by this job

FlexBase program

Health benefits

Competitive compensation and ESPP

Job summary

Akamai is seeking an Engagement Manager II to drive customer success for major retailers and enterprises. You will own customer outcomes, guide architecture decisions, and lead cross-functional programs from concept to implementation.

You will partner with sales and pre-sales, mentor teams, and shape the delivery of web performance, cloud, and security solutions to maximize value and satisfaction.

Qualifications

• 5+ years of experience in a customer-facing role and understanding of the consulting process to ensure customer success.
• Experience managing and delivering large technical programs successfully.
• Knowledge of DevOps, web performance, and core internet technologies such as DNS, TLS and HTTP.

Responsibilities

• Own customer success and be the trusted advisor helping customers achieve outcomes using Akamai solutions.
• Perform research and assessments to identify trends and influence architecture and adoption decisions.
• Architect and manage web performance, cloud computing, and security solutions.
• Define an account strategy, establish relationships, and manage a project pipeline.
• Lead and mentor a cross-functional team and collaborate with sales and pre-sales to expand services.

Education

Bachelor's in Computer Science, MIS, Engineering, or equivalent

Job description

Do you love solving problems in creative ways? Thrive on delivering high ROI and standout customer experiences?

Do you want to become the go-to expert for the biggest names in Commerce, Transportation, and Manufacturing?

Join our Prestigious Customer Success & Professional Services Team

We help to accelerate and protect the digital experiences of major retailers, hotel & airline, automotive, and manufacturing customers, providing technical advisory and thought leadership. We build loyalty and growth through customer centricity, deep industry understanding, and a relentless focus on business outcomes.

Partner with the best

You’ll maximize customers’ value from Akamai solutions through strategic thinking, program management, technical acumen, pre-sales collaboration, and thought leadership. You will move our customers’ key initiatives from concept to implementation, solving problems and delivering exceptional satisfaction.

As an Engagement Manager II, you will be responsible for:

• Owning customer success and being the trusted advisor that helps customers achieve their desired outcomes using Akamai solutions.
• Performing research and conducting assessments to identify trends and provide guidance that influences customer architecture and adoption decisions
• Architecting and managing web performance, cloud computing and security solutions.
• Defining an account strategy, establishing key relationships, and building and maintaining a project pipeline.
• Leading and mentoring a cross functional team, cultivating a culture of empowerment, collaboration, and excellence.
• Partnering with sales and pre-sales to help expand the use of services and solutions.

Do what you love

To be successful in this role you will:

• Have 5 years of experience and a Bachelor's in Computer Science, MIS, Engineering, or its equivalent
• Demonstrate experience in a customer-facing role and an understanding of the consulting process to ensure customer success
• Have experience managing and delivering large technical programs successfully
• Be knowledgeable on Devops, web performance, and core internet technologies such as DNS, TLS, and HTTP
• Be knowledgeable on information security fundamentals, common threats and vulnerabilities, as well as the tools and methods used to protect data, applications, and infrastructure
• Be familiar with compute technologies and architecture principles with basic knowledge and skills to design, implement, and manage cloud-based systems
• Be a team player with an ability to work independently and as part of a remote team Similar

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.