Engagement Manager

Storable; United States; On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401(k) match

HSA contribution

Flexible vacation

Parental leave

Disability coverage

Pet care leave

Job summary

Storable is seeking an Engagement Manager to lead complex custom software implementations for marine and waterfront customers. You’ll orchestrate delivery across executive clients and internal teams, ensuring on-time, on-budget, and on-scope results with strategic outcomes.

You will influence product alignment, manage multi-stakeholder relationships, and utilize AI-assisted tools to boost efficiency, insights, and client value across the engagement lifecycle.

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience, with 5+ years in Professional Services or Engagement Management within SaaS.
• Deep expertise in SDLC and Agile methodologies applied to multi-phase software engagements.
• Proven ability to lead cross-functional teams and partner with Sales, Product, Engineering, and Legal.
• Exceptional executive presence and client-facing communication with C-suite stakeholders.
• Strong financial management of projects, including budgeting, forecasting, and risk management.
• Capable of crafting comprehensive, legally sound SOWs and project documentation.

Responsibilities

• Lead full lifecycle of custom software and professional services projects from scoping to post-implementation stabilization.
• Serve as primary strategic contact for executive-level customers to drive adoption and repeat business.
• Translate complex customer needs into actionable project plans, requirements, and SOWs.
• Align custom solutions with product strategy and engineering capacity for scalable outcomes.
• Facilitate planning discussions between clients and Product/Engineering and manage UAT and launches.
• Ensure cohesive delivery with Implementation and Training teams and maintain rigorous documentation.

Skills

Executive stakeholder management

SDLC / Agile

Cross-functional leadership

SaaS enterprise client experience

Project profitability & budgeting

SOWs & project documentation

Education

Bachelor’s degree or equivalent

Job description

At Storable, we're redefining property management for specialty real estate. Tailored for the marine industry, Storable Marine empowers marinas, boat clubs and rental operations with the industry's most comprehensive technology platform. Our solutions span management software, service management, rental tools, websites, payments, and more to streamline operations, enhance customer experiences, and maximize revenue. Explore our platform solutions at storablemarine.com.

Engagement Manager

About Storable

At Storable, we're redefining property management for specialty real estate. Tailored for the marine industry, Storable Marine empowers marinas, boat clubs and rental operations with the industry's most comprehensive technology platform. Our solutions span management software, service management, rental tools, websites, payments, and more to streamline operations, enhance customer experiences, and maximize revenue. Explore our platform solutions at storablemarine.com.

Overview

Storable is seeking a highly skilled and strategic Engagement Manager to lead complex custom software implementations and professional services projects for our most strategic marine and waterfront customers. In this role, you will be the central orchestrator of project delivery, serving as the critical bridge between executive-level marina and marine-operations clients and Storable’s internal teams.

You will ensure projects are delivered on time, within budget, and to scope, while aligning each engagement with our clients’ strategic objectives and Storable’s product vision. This role is ideal for a seasoned services leader who thrives in ambiguity, can influence senior stakeholders, and is excited to use AI-powered tools to elevate execution, insights, and client outcomes.

What you’ll do every day

• Strategically lead and oversee the full lifecycle of custom software development and professional services projects, from initial scoping and planning through execution, launch, and post-implementation stabilization.
• Act as the primary strategic point of contact for executive-level customers, cultivating and maintaining strong relationships that drive satisfaction, adoption, and repeat business.
• Partner closely with Sales and Account Management to deeply understand complex customer needs and translate them into actionable project plans, detailed requirements, and robust, commercially sound Statements of Work (SOWs).
• Drive alignment between custom solutions, Storable’s evolving product strategy, and engineering capacity, advocating for scalable, sustainable, and repeatable solutions.
• Serve as the primary bridge between clients and Product & Engineering, facilitating planning conversations, managing UAT, and orchestrating successful launches.
• Collaborate with customer-facing teams, including Implementation and Training, to ensure a cohesive, high-quality delivery experience across all touchpoints.
• Ensure rigorous project governance by maintaining comprehensive documentation and providing clear, concise, and timely status updates to internal stakeholders and client executives.
• Proactively monitor and analyze project performance metrics, leveraging AI-powered tools to translate data into actionable insights for continuous improvement and strategic decision-making with clients and internal teams.
• Expertly manage project financials, including budget oversight, cost tracking, forecasting, risk mitigation, and identifying opportunities to enhance project profitability and efficiency.
• Champion operational excellence within the Professional Services team by identifying, developing, and implementing best practices in project delivery, client engagement, and process optimization, including the use of AI assistants and automation to accelerate planning, documentation, and communication.

What you need to bring

• Bachelor’s degree in a relevant field or equivalent practical experience, and a minimum of 5+ years of progressive experience in Professional Services, Engagement Management, or senior Project Management within a SaaS organization serving enterprise-level clients.
• Deep expertise in Software Development Life Cycles (SDLC), particularly Agile methodologies, and their practical application in custom software projects.
• Proven success leading complex cross-functional initiatives and effectively partnering with Sales, Product, Engineering, Account Management, and Legal to achieve shared objectives.
• Exceptional executive presence and client-facing communication skills, with a track record of building and nurturing strategic relationships and influencing C-suite and senior leadership stakeholders.
• Extensive experience with financial management of projects, including budget planning, cost control, forecasting, risk management, and driving project profitability.
• Expert-level proficiency in crafting comprehensive and legally sound Statements of Work (SOWs) and other project documentation for complex, multi-phase software engagements.

Bonus points

• PMP, CSM, or other relevant project management certifications.
• Experience working with marinas, boat clubs, rental operations, or other marine or asset-intensive industries.
• Experience operating in global, distributed teams and coordinating stakeholders across multiple time zones.
• Demonstrated experience using AI tools to improve the quality, speed, or impact of project delivery, analysis, and client communication.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the marine industry, Storable Marine empowers marinas, boat clubs and rental operations with the industry’s most comprehensive technology platform. Our solutions span management software, service management, rental tools, websites, payments, and more to streamline operations, enhance customer experiences, and maximize revenue. Explore our platform solutions at www.storablemarine.com.

Benefits and Perks:

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [e-mail] for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to [e-mail]

Pay Transparency at StorableAt Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we include the salary range or hourly rate in each job posting. This range is a good-faith reflection of what Storable would pay for this role. The compensation we offer for this role will fall within this range and will be based on our internal budget, as well as your skills and experience. Please speak with your recruiter about the variable pay plan and earning potential for this role.

Potential Pay Range: $145,000 USD - $165,000 USD