Engagement Manager

MongoDB Inc.; United States; Remote; USD 101,000 - 146,000; Full time

Job summary

MongoDB is seeking an Engagement Manager to lead Professional Services sales across our customer base, driving scope, proposals, and SOWs from inception to closure.

You will partner with Sales, Professional Services, and Customer Success to design digital transformation engagements, quantify business value, and ensure successful delivery while expanding the services footprint globally from Frankfurt base.

Qualifications

• BS degree in CS, Math, Engineering or equivalent experience.
• 5+ years selling Professional Services and/or technology solutions at an enterprise software company.
• Experience as architect, consultant, project manager, or Professional Services manager.
• Experience internally positioning and selling professional services.
• Experience carrying a quota for PS bookings.
• General knowledge of databases (RDBMS, SQL, NoSQL).
• Experience with software development lifecycle and methodologies (Agile, Waterfall).
• Knowledge of cloud and on-prem technologies (AWS, GCP, Kubernetes, OpenShift).
• Ability to collaborate on large account teams and build strategies.
• Ability to scope and estimate projects.
• Strong presentation skills to show value of service solutions.
• Willingness to travel for key engagements.
• Fluency in French and English.

Responsibilities

• Understand customers’ application portfolios and design transformation approaches with MongoDB technologies.
• Translate use-cases into scoped projects and statements of work.
• Partner with sales, PS, and customer success to develop account strategies and plans.
• Own deals from inception to closure and manage PS bookings pipeline.
• Articulate business value of professional services and mitigate delivery risks.
• Collaborate to create repeatable assets (estimates, proposals, SOWs, templates).
• Ensure smooth transition of scope to delivery and mentor teammates.
• Travel for key engagements and team offsites as needed.

Skills

PS Sales

Enterprise Sales

Account Strategy

Quota Ownership

Cross-functional

Presentation Skills

Travel Ready

French & English

Education

BS in CS/Math/Eng or equivalent

Tools

AWS

GCP

Kubernetes

OpenShift

Job description

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next‑generation, AI‑powered applications.

MongoDB Engagement Managers are quota‑carrying Professional Services Sales roles. Engagement managers utilize customer‑facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de‑risk the adoption of MongoDB by our customers.

As an Engagement Manager, you will be a key leader within the PS team and work cross‑functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales.

Here are a few informative blogs about the Engagement Management role:

https://www.mongodb.com/blog/post/engagement-management-mongodb-meet-lalitesh-pal

https://www.mongodb.com/blog/post/how-engagement-managers-help-customers-succeed

This role will be based remotely in Frankfurt.

What you’ll do at MongoDB

• Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies
• Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work
• Partner with a best‑in‑class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB
• Have a solid sense of ownership, driving all deals or technical scopings from inception to closure
• Manage the Professional Services pipeline for bookings and revenue forecasts for your region
• Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks
• Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc)
• Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery
• Proactively seek opportunities to support and mentor other team members and share best practices
• Have situational awareness and react appropriately in group settings

An Ideal candidate will have

• A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience
• A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company
• Experience as an architect, consultant, project manager, or Professional Services manager
• Experience internally positioning and selling professional services
• Experience carrying a quota for PS bookings
• General knowledge of Databases (RDBMS, SQL, NoSQL)
• Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)
• Knowledge of software architecture including both cloud and on‑premise technologies e.g. AWS, GCP, Kubernetes, Openshift
• The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays
• An ability to scope and estimate projects
• Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
• Ability to travel for key engagements and team offsites
• Fluency in both French and English languages

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud‑native platform, MongoDB Atlas, is the only globally distributed, multi‑cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI‑native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.