Engagement Manager

Collibra; United States; On-site; USD 115,000 - 148,000; Full time

Job summary

Collibra is seeking an Engagement Manager to own the full engagement lifecycle across customer personas, industries, and Collibra functions, driving adoption and renewal. The role is hybrid and based in our London office, with in-office presence at least two days per week.

You will lead delivery across multiple geographies, ensuring alignment with the engagement model, and collaborating with architects, sales, product management, and support to achieve outcomes.

Qualifications

• 5+ years of consulting management experience with customers, ideally SaaS.
• Proven track record delivering projects on time, on budget, and to quality.
• Ability to build relationships and present to stakeholders at all levels.
• Bachelor’s degree or equivalent in business, technical, or related field.

Responsibilities

• Overseeing the installation, configuration, and initial operation of Collibra products for customers.
• Developing engagement plans and informing/advising client representatives and internal stakeholders.
• Ensuring services delivery complies with Collibra engagement model and artifacts.
• Partnering with PS Architects, Sales Leads, Account, Product Management, and Support teams.
• Defining operating models with customer use cases, go-live, and production go-live needs.
• Chairing regular engagement review meetings with customers and internal teams, and facilitating workshops and trainings.

Skills

Consulting management

Customer relationships

Presentation skills

English language

German or Dutch

Education

Bachelor’s degree or equivalent

Tools

AI tools usage

Job description

Joining Collibra’s Professional Services team

As an Engagement Manager, you will own and direct the full engagement life cycle for customers purchasing Collibra services, working across multiple customer personas,industries, departments, and internal Collibra functions to lead project delivery and influence customer success and adoption of the Collibra Platform.

This role is instrumental in driving renewal and expansion by accelerating time to value, increasing adoption, and influencing product strategy with valuable learnings all of which drive Collibra's growth

This is a hybrid role based in our London office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Enterprise Engagement Managers at Collibra are responsible for

• Overseeing the successful installation, configuration, and initial operation of
• Collibra's products and technologies for new and existing customers.
• Developing ingagement plans and being accountable for informing and
• advising client representatives and internal stakeholders of planning, progress,
• risks, and issues.
• Ensuring services delivery across geographic territories is in full compliance
• with the established Collibra engagement model, processes, methodologies,
• and artifacts.
• Partnering effectively with Collibra Professional Services Architects, Sales
• Leads, Account, Product Management, and Customer Support teams.
• Partnering with Collibra Professional Services Architects to define and
• implement an operating model specific to the customer's use cases, technical
• go-live, and production go-live needs.
• Chairing regular engagement review meetings with customers and with
• internal Collibra teams, and facilitating the smooth and timely running of
• workshops and training to support Collibra revenue targets.

You have

• 5+ years of consulting management experience working directly with
• customers, ideally within SaaS environments.
• A proven track record of delivering multiple projects and related outcomes
• simultaneously on time, on budget, and to quality.
• The ability to build customer relationships and deliver presentations to all
• levels of business and IT stakeholders.
• Knowledge of core data management or data governance technologies (a plus).
• Proficient language skills in English (mandatory); German or Dutch preferred.
• At least a bachelor's degree (or equivalent) in a business, technical, or related field.
• Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
• A bachelor’s degree or equivalent related working experience is required

You are

• Customer focused, placing customer success at the highest priority.
• Eager to learn, embrace, and improve upon new processes.
• A team player, you are at ease to synchronize with a high velocity of internal and
• external stakeholders.
• A role model to the broader teams for engagement management best practices, processes, and creative problem solving.
• At ease to facilitate and liaise between internal and external stakeholders.
• Ability to deliver projects for multiple customers simultaneously
• Eligible to work in London.

Measures of success

• Within your first month, you will gain a fundamental knowledge of the Collibra Products, Services offerings and services delivery processes and procedures.
• Within your third month, you will manage assigned services engagements with considerable supervision and management required as you continue to ramp.
• Within your sixth month, you will manage assigned services engagements with minimal supervision and management required.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more aboutdiversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing ourAccommodations for Applicants form.