Engagement Manager

Dwellsafe; Remote; USD 70,000 - 90,000; Full time

Job summary

DwellSafe, a leader in home safety solutions for older adults, is seeking an Engagement Manager to foster relationships with partners and ensure exceptional experiences for users. This remote role involves managing partnerships, supporting clients, and improving platform quality, while offering competitive salaries and growth opportunities within a mission-driven environment.

Benefits

Remote work flexibility

Professional development opportunities

Collaborative, mission-driven team

Qualifications

• Experience in account management or client services preferred.
• Strong interpersonal and communication skills required.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Build and maintain relationships with healthcare providers and nonprofits.
• Guide residential users through home safety assessments.
• Monitor quality of user outcomes to enhance platform effectiveness.

Skills

Communication

Problem-solving

Analytical

Organizational

Interpersonal

Job description

Location: Remote / Full-Time & Contract Positions Available at DwellSafe

About DwellSafe

DwellSafe is a leading innovator in enhancing home safety for older adults. We leverage cutting-edge technology, medical insights, and environmental analysis to provide comprehensive and personalized home safety solutions. Our mission is to prevent falls and improve the quality of life for older adults by creating safer living environments.

Job Information

We are seeking a dedicated and detail-orientedEngagement Managerto join our team. This role is essential to nurturing relationships with partners—including healthcare organizations, home modification companies, nonprofit groups, and retail partners—while also ensuring a seamless, high-quality experience for individuals and families using DwellSafe’s tools to assess and improve their homes. The Engagement Manager will serve as a bridge between diverse stakeholders and DwellSafe’s internal teams, ensuring satisfaction, scalability, and impact.

Key Responsibilities

Partner and Organization Relationship Management:

• Build and maintain relationships with partners, including healthcare providers, nonprofits, and home modification professionals.
• Act as the primary liaison for partners, ensuring their needs are met while driving collaboration and scalability.
• Provide tailored recommendations and updates to partners based on data, feedback, and market trends.

Residential User Support:

• Guide and support individuals and families using DwellSafe to assess their own homes or those of loved ones.
• Ensure a smooth and positive experience for residential users, addressing questions and resolving issues promptly.
• Collect and analyze feedback from individual users to continually enhance the platform and user journey.

Quality Assurance and Coordination:

• Work closely with clinicians and technical teams to ensure solutions meet high standards of usability and accuracy for both partners and individual users.
• Monitor and ensure the quality of user outcomes, maintaining DwellSafe’s reputation for excellence across all types of users.

Insights and Reporting:

• Track and report on key performance metrics for both partners and residential users.
• Identify opportunities to improve user outcomes and expand the reach of DwellSafe’s impact.

Qualifications

• Experience in account management, client services, or a similar role, with experience in healthcare, consumer technology, or home safety industries preferred.
• Strong interpersonal and communication skills, with the ability to support both organizational partners and individual users.
• Excellent problem-solving, organizational, and analytical skills.
• A customer-focused mindset with a commitment to quality.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

• Competitive salary, including remote work flexibility.
• A collaborative, mission-driven team dedicated to improving safety and quality of life for older adults, individuals with disabilities, and those with mobility or physical limitations.
• The opportunity to shape both partner and residential user experiences, making a measurable difference in home safety.
• Professional development and growth opportunities in a fast-paced, innovative environment.

How to Apply:

Interested candidates should submit their resume and a cover letter to:[e-mail]

If you’re passionate about innovative technology and making a real impact, we’d love to hear from you!

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DwellSafe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.