Engagement Manager

Gallatin AI, Inc.; Austin (TX); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Paid time off (PTO)

Life insurance

Short & long-term disability

Wellness reimbursement

Office meals

Equity grant

401k

Unlimited PTO

Job summary

Gallatin AI, Inc. is seeking an Engagement Manager on the Delivery Team to own the account plan, care for customers, and ensure an exceptional experience. The role blends Customer Success with Technical Project Management, guiding a cross-functional team to deliver AI/ML value and align resources to customer objectives.

The ideal candidate has 6+ years in a customer-facing technical PM role, a solid CS/engineering background, and willingness to travel up to 50% to support ongoing engagements.

Qualifications

• Active Top Secret clearance or eligibility.
• At least 6 years of work experience in a customer-facing technical program management role.
• Technical background in CS, Economics, Statistics, or Engineering.
• Prior experience in logistics or sustainment operations.
• Proven track record in B2B client-facing roles and growing client relationships.
• A basic understanding of software development.
• Strong cross-functional collaboration skills.
• Excellent verbal and written communication.
• Willingness to travel at least 50% of the time.

Responsibilities

• Oversee onboarding and successful implementation for accounts.
• Manage customer relationships from executives to end users.
• Work with customers’ engineering teams to answer questions and resolve issues.
• Develop a plan to deliver project work within budget/margin and ahead of schedule.
• Lead a cross-functional project team to meet AI/ML objectives.
• Identify risks and opportunities to improve delivery and make it repeatable for future customers.

Skills

Customer success

Project management

Cross-functional collaboration

Verbal and written communication

Education

CS/Engineering background

Tools

API technology

Job description

Gallatin announces $50M Series A to accelerate the future of defense logistics.

At Gallatin, we're on a mission to transform logistics for the allied defense industry, enabling greater resiliency, flexibility, and decision advantage in an increasingly complex world. We're seeking exceptional individuals who are ready to tackle challenging problems with real-world impact. If you were the top of your class or the top of your team, and are curious, mission-driven, and want to make a difference, we want to hear from you.

• We offer comprehensive health coverage that supports you and your family's well-being - because health is foundational to doing meaningful work.

Paid Time Off

• In addition to following USFederal Holidays, we provide an open time off framework, trusting our employees to take the time they need off between accomplishing their mission.

We offer compensation that reflects the high caliber of talent we hire and the output expected.

Insurance

• We offer life insurance as well as short and long-term disability coverage.

Wellness Reimbursement

• We provide monthly gym reimbursements so your body can stay as fit as your mind.

Office meals

• Healthy, nourishing meals are provided at the office, helping you stay focused on work that matters — not what's for lunch.

Location

Austin, TX; Washington, D.C.

Employment Type

Full time

Location Type

On-site

Department

Delivery

About Gallatin

At Gallatin, we are rebuilding logistics infrastructure for the national security missions of the United States and allied partners. We build AI systems that determine how logistics decisions are made — not just how they're executed. From factory to foxhole, we operate at the layer where data becomes decisions, and decisions make the advantage.

About the Role

We’re hiring an Engagement Manager on our Delivery Team to play a foundational role in helping our customers achieve success and become passionate, lifelong partners. As a member of our Delivery team, you’ll own the account plan, care for our customers, and ensure an exceptional customer experience. You're the ultimate all-rounder: a hybrid Customer Success and Technical Project Manager who leads a cross-functional team to deliver value. Day-to-day, you will manage the customer relationship, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage customer issues. All of this serves an ultimate goal of delivering outsize value in supporting our customer’s AI/ML objectives.

You bias toward finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of managing active customers, in addition to driving renewals and supporting sales teams managing upsells. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.

What You'll Do

Customer Success

• Oversee onboarding and successful implementation for your accounts.
• Manage customer relationships from executives to end users.
• Work directly with customers’ engineering teams and end users to answer questions and resolve issues with our products and solutions.

Leadership and Project Management

• Develop a plan to deliver all project work above expectation, within budget/margin and ahead of schedule.
• Lead a cross-functional project team to exceed the customer’s AI/ML objectives (indirect supervision).

Grow our opportunities and business

• Manage the long-term health of the customer base by identifying and getting ahead of risks and concerns.
• Identify and act on opportunities to improve our delivery motion.
• Find strategic ways to make customer success repeatable and solve problems for future customers.

What We’re Looking For

Active Top Secret clearance, or eligibility to obtain one.

At least 6 years of work experience, including a customer-facing technical program management role in industry, professional services, engagement management, or government.

A technical background (education or professional experience in CS, Economics, Statistics, or Engineering).

Prior experience in logistics or sustainment operations.

A proven track record in B2B client‑facing roles and growing client relationships.

A basic understanding of software development.

Strong cross‑functional experience and collaboration skills.

Excellent verbal and written communication.

A track record of structured, analytics‑driven problem solving.

A history of diligence and organization across multiple work streams.

Willingness to travel at least 50% of the time.

Bonus Points

Prior experience at an API technology company and / or managing technical customers using an API

Prior experience delivering technical solutions to government customers

Mission and Identity

We are building the system that enables faster, smarter logistics decisions in contested environments, and we're doing it with a team of seasoned entrepreneurs, operators, and technologists who have built and scaled solutions in this space before. We hold ourselves to an extremely high standard. We value clear thinking, direct communication, and the kind of ownership that doesn't stop until something actually works.

Our mission is to create decision advantage when the stakes are the highest. If we succeed, the system doesn't just run; it gets smarter. We're not building AI for its own sake. We're building it because faster, smarter decisions in the most demanding environments on earth can't wait. If you want to work somewhere the stakes are real and the mission is urgent — you'll fit in here.

Why Gallatin?

Join a team where the mission is the point.
We offer competitive compensation commensurate with experience. Actual compensation may vary based on experience, skills, and location.

• In addition to base salary, we offer a generous equity grant, full healthcare coverage, 401k, unlimited PTO, and the perks of working in a high‑caliber, mission‑driven environment.

Compensation Range: $160K - $180K

Note: Due to the nature of certain government contracts held by this organization, U.S. citizenship is a requirement for all positions at Gallatin. Proof of citizenship will be required prior to employment if selected.

Gallatin is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.

This position may require the ability to obtain and maintain a U.S. government security clearance. The successful candidate must be able to work in a classified environment when necessary.

Eligibility Requirement

Some positions at Gallatin require access to U.S. government classified information and are subject to federal security clearance requirements. Where required, candidates must be U.S. citizens to obtain the necessary clearance. Applicable positions are identified in individual job postings.
Gallatin is an equal opportunity employer.

Work Location

While we have a distributed team, we maintain anin‑person culture with offices in Washington, DC, Austin, TX, and El Segundo, CA.
Travel may be required to customer locations.

Security Clearance

While not a requirement for all employees, many positions may require the ability to obtain and maintain a security clearance.