Engagement Director, EMEA

TetraScience; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

TetraScience is seeking an elite Engagement Director to lead key accounts in EMEA, driving delivery success and customer renewals. The role requires demonstrated leadership in Life Sciences, managing complex enterprise deals while ensuring high customer satisfaction and collaboration across teams.

Benefits

Competitive Salary and equity

Generous paid time off (PTO)

Flexible working arrangements

Supportive, team-oriented culture

Qualifications

• 7+ years in delivery leadership roles within Life Sciences software and data market.
• 3+ years in management consulting.
• Experience in startup environments.

Responsibilities

• Drive faster time-to-value with high customer satisfaction.
• Lead key account delivery teams and coordinate cross-functional teams.
• Maintain ongoing relationships with existing customers.

Skills

Program leadership

Customer centricity

Communication

Analytical skills

Emotional intelligence

Job description

Who We Are

TetraScience is the Scientific Data and AI Cloud company, leading the Scientific AI revolution with next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. We are the category leader in this emerging market, with major industry players partnering with us.

In connection with your candidacy, you will be asked to review the Tetra Way letter, authored by Patrick Grady, our co-founder and CEO, to understand our values and ethos. This document is essential and you are encouraged to reflect on your alignment with our approach to company and team building.

Who You Are

We are hiring an elite engagement leader for key accounts in EMEA. This role involves driving renewal numbers, ensuring successful implementation and value realization, and collaborating with Account Executives and Pre-sales TAMs to identify expansion opportunities.

You should be a customer-centric, results-driven individual with a passion for delivering value in the high-inertia Life Sciences industry. You must embody extreme ownership and have a proven track record of building and leading high-performing delivery teams.

Demonstrable experience in managing complex data solutions, excellent communication skills, and the ability to navigate customer hierarchies are essential. You will be a proactive leader, ensuring customer success despite obstacles, and comfortable working in a category creation environment that requires discipline and determination.

What You Have Done

• 7+ years in delivery leadership roles within Life Sciences software and data markets, with expertise in at least two of: Discovery/Early-Stage Development, Late-Stage Development/CMC, Manufacturing/QC
• 3+ years in management consulting
• Experience working in startup environments
• Led teams deploying solutions to top 250 bio/pharma companies
• Delivered complex enterprise deals worth hundreds of thousands to millions in ARR
• Expanded customer accounts with significant ACV
• Strong program leadership skills during challenging periods
• Experience delivering solutions within GxP-compliant areas
• Mentored engagement, project, program, or customer success managers
• Ability to operate effectively in fast-paced, team environments

What You Will Do

• Execute delivery processes to accelerate time-to-value, ensure high customer satisfaction, and meet renewal targets
• Lead key account delivery teams, aligning on objectives for success
• Coordinate cross-functional teams for complex implementations
• Collaborate with Sales to pursue new opportunities within existing accounts
• Understand and evangelize TetraScience’s Product to diverse customer personas
• Work with product teams on customer feedback and roadmap alignment
• Stay informed on industry trends and emerging technologies
• Create account-specific plans with Account Executives for expansion and renewal
• Maintain strong relationships with customers, ensuring satisfaction and retention
• Manage renewal forecasts and account health updates for leadership
• Lead by example, inspiring your teams to do their best work
• Use analytical and emotional intelligence skills to derive insights from customer data strategies

• Competitive salary and equity
• Supportive, growth-oriented culture
• Generous PTO
• Flexible, remote working arrangements

Note: We are not providing visa sponsorship for this position.