Engagement Delivery Manager / Senior Manager - Slack

salesforce.com, inc.; North Carolina; On-site; USD 117,000 - 217,000; Full time

Job summary

Salesforce is seeking a Delivery Excellence Manager to lead enterprise programs that span Slack and Salesforce ecosystems. You will ensure adherence to the Salesforce Delivery Methodology while driving AI-enabled delivery and strong executive engagement across global client teams.

You will build senior relationships, define success metrics, and push for adoption of Slack AI capabilities, ensuring on-time, on-budget delivery and scalable programs across regions.

Qualifications

• 8-10+ years of program/project delivery experience in SaaS or professional services.
• 5+ years of program management experience in SaaS.
• Working knowledge of Salesforce Delivery Methodology and Slack AI capabilities.
• Strong leadership, energy, problem-solving, and decision-making abilities.
• Excellent communication skills with customers and internally, including C-level presentation.
• Creative thinking about AI-enabled delivery at a modern company.
• Experience linking Salesforce with Slack in enterprise environments.

Responsibilities

• Lead engagements through the Salesforce Delivery Methodology lifecycle from Discover to Scale.
• Drive adoption of Slack AI features within customer deployments.
• Align scope, objectives, and success measures with stakeholders across organizations.
• Build senior client relationships and provide strategic delivery guidance.
• Improve delivery programs with AI-native practices to increase efficiency.
• Ensure projects are delivered on time and on budget, managing risks.
• Coordinate cross-functional resources and integrations with Salesforce products.

Skills

Program management

Delivery leadership

Stakeholder management

C-level communication

AI-enabled delivery

Tools

Slack AI

Salesforce Delivery Methodology

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you an owner who can build the next generation of delivery excellence at Slack? Are you a leader who thrives in an iterative, AI-forward, fast-paced environment? We want to talk to you!

Slack is looking for delivery excellence managers and senior managers to further build out our global project delivery organization supporting enterprise customer implementations. We need leaders who are creative, collaborative, and experienced - people who accelerate Enterprise adoption of the Slack platform (including Slack AI) by ensuring every engagement follows the Salesforce Delivery Methodology and drives the digital transformation Slack enables.

You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies - tailored to each customer's needs and delivered with agile or waterfall-leaning rigor depending on context.

What you'll be doing:

• Lead engagements through the full Salesforce Delivery Methodology lifecycle - Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control - ensuring methodology alignment with each customer at kickoff
• Help customers launch and mature on the Slack platform, including driving adoption of Slack AI (search & summaries, huddle notes, Workflow Builder, and native Slackbot capabilities) as part of the value delivered
• Partner with Enterprise customers to align scope, objectives, and success measures against the methodology's stage-by-stage guidance
• Build senior client relationships and provide strategic guidance on both delivery execution and AI-driven ways of working
• Continuously improve delivery methodology programs, incorporating AI-native delivery practices (e.g., Slackbot skills for status reporting, RAID tracking, and risk surfacing) to increase delivery efficiency
• Ensure projects are delivered on time and on budget; manage key issues and risks
• Work cross-functionally to bring the right resources - including AI tooling - to each engagement to deliver success
• Support customers extending Slack through integrations with Salesforce products (e.g., Sales Cloud, Service Cloud, Agentforce) as part of a connected, cross-cloud delivery experience

What you should have:

• 8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services
• 5+ years of program management experience, preferably within a SaaS organization
• Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack AI product capabilities
• Strong leadership, energy, problem-solving, and decision-making abilities
• Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level
• Demonstrated ability to think creatively about what a modern, AI-enabled delivery organization looks like at a company like Slack
• A proven track record resolving issues and risks cross-functionally and collaboratively
• Confidence building relationships with customers and internal partners
• Natural curiosity, a love of learning, and a habit of sharing knowledge with others
• A strong sense of urgency in driving projects to completion, balanced with knowing when to ask for help
• Familiarity with Salesforce products and how they integrate with Slack (e.g., Slack-first Salesforce workflows, Agentforce, Sales/Service Cloud notifications) is a plus, though not required

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $117,400 - $216,900 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.