Engagement Coordinator/Customer Service

The TJX Companies, Inc.; Easley (SC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Job summary

The TJX Companies, Inc. is seeking a Retail Associate at our Easley, SC location to deliver an exceptional customer experience. You will support store operations, assist customers, and handle everyday cash transactions on the sales floor.

You will train and mentor Associates, maintain merchandising standards, and adhere to policies while contributing to loss prevention and safety throughout the shift.

Qualifications

• High School graduate or equivalent
• Flexible schedule including evenings and weekends
• Excellent interpersonal and customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Experience as a coordinator or retail supervisory preferred
• Able to train and provide direction to others
• Able to run a register/handle money
• Must handle confidential information with discretion

Responsibilities

• Promotes a "Highly Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains cash controls including change fund
• Assigns registers and coordinates breaks for frontline and sales floor
• Maintains cleanliness, recovery, and organizational standards on the frontline
• Monitors frontline equipment and reports issues to management
• Executes and adheres to Company directives
• Maintains merchandising standards within the queue-line
• Follows loss prevention policies and procedures

Skills

Customer service

Teamwork

Interpersonal skills

Cash handling

Train others

Discretion

Lift heavy items

Flexible schedule

Register operation

Education

High School diploma or equivalent

Tools

Cash register

POS system

Job description

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You\'ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you\'re working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you\'ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world\'s leading off-price retailer.

Job Description

• Promotes a "Highly Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Who We\'re Looking For

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

EEO Statement

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any\'s individual status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Eligibility

Applicants with arrest or conviction records will be considered for employment.

Location

Address: 6101 Calhoun Memorial Hwy Suite D
Location: USA HomeGoods Store 1073 Easley SC

Salary

This position has a starting pay range of USD $13.75 to $14.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.