Engagement Coordinator

Winners Merchants International, L.P.; Virginia Beach (VA); In loco; USD 20.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

401(k) plan

Health benefits

Paid holidays

Descrizione del lavoro

TJX Companies' HomeGoods store is seeking a team member to promote a highly satisfied customer experience, support cashier operations, and uphold policies and merchandising standards. You will help train associates and coordinate coverage for frontline and sales floor.

The role emphasizes teamwork, exceptional customer service, and the ability to handle confidential information with discretion. Competitive benefits and a supportive work environment are offered.

Competenze

• High School diploma or equivalent preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as part of a team.
• Excellent interpersonal skills and customer service.

Mansioni

• Promotes a highly satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns promptly.
• Trains and mentors associates on policies and procedures.
• Maintains cash controls and timeliness of transactions.
• Ensures proper and safe operation of registers and breaks.
• Upholds merchandising and loss prevention policies.
• Keeps frontlines clean and organized.

Conoscenze

Customer service

Teamwork

Interpersonal skills

Flexibility

Cash handling

Training others

Attention to detail

Formazione

High School diploma

Strumenti

POS system

Descrizione del lavoro

HomeGoods
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career.

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Who We’re Looking For: You.

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:
2277 Upton Drive Suite 720

Location:
USA HomeGoods Store 0678 Virginia Beach VA

This position has a starting pay range of USD $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.