Engagement Coordinator

Ivy Park at Otay Ranch; East Honolulu (HI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Vacation, Personal Day, Sick Pay, Holi

Complimentary Meals

401(k) Savings Plan with Company Match

Life Insurance

Recognition Programs

Employee Assistance Program

Job summary

IVY AT HAWAII KAI, a premier senior living community, seeks an Engagement Coordinator to welcome new residents and support their transition into the community. This role emphasizes creating meaningful connections with residents and families while coordinating activities and communications with the Oakmont Team.

The position involves proactive relationship-building, personalized orientation, and daily engagement during the first 30 days, with strategies to retain residents and ensure exceptional

Qualifications

• Senior living industry experience preferred
• Customer service experience in similar setting preferred
• Proficiency with current technology and apps
• Sales/marketing experience desirable; event coordination a plus
• Must pass pre-hire background clearance and health screening

Responsibilities

• Build positive relationships with new residents during pre-move-in and transition
• Provide personalized new resident orientation and onboarding
• Maintain daily engagement with residents for the first 30 days and coordinate activities
• Identify residents at risk of departure and re-engagement strategies
• Support flexible scheduling to meet resident needs

Skills

Senior living experience

Customer service

Technology proficiency

Sales or marketing experience

Organizational skills

Communication skills

Background check clearance

Ability to work with little direction

Tools

CRM software

Mobile apps

Job description

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We are looking for an outgoing, social individual, who has the skills to create in-depth, meaningful relationships with our residents. If you are the go-to for a friendly conversation, an idea for fun, and you have a great talent for making and keeping connections- we want to speak to you!

IVY AT HAWAII KAI is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group,we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity * Teamwork * Compassion * Commitment * Resilience.

With communities across California, Colorado, Hawaii, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program

The Engagement Coordinator serves as a point of contact and personal Concierge for all new residents as they transition into the Community, as well as those residents who are at risk for departing due to a need for ongoing support acclimating to the Community.

Here's some of what you'll do:

Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process and facilitating communications to ensure a seamless experience for the resident and families.

Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team.

Maintain daily interactions with the resident over the first 30 days (minimum, making sure they are engaged in community activities, social networking, use of community facilities and amenities, and maintaining a connection with loved ones. You will ensure their expectations are exceeded and their personal needs are met.

Identify residents at risk of departure and determine strategies to meet the needs of these residents using targeted, personalized re-engagement approaches.

This is a full-time, non-exempt position. Standard hours of work will be established by the community and maybe weekday, weekend, or some combination of both schedules to ensure the needs of the residents are being met.

Here's what our ideal candidate would have:

• Senior living industry experience preferred, plus customer service experience in a similar setting required (e.g. luxury hotel, day spa, country club, etc.)
• Proficiency with current technology; ability to connect seniors to current applications to remain connected.
• Sales or marketing experience in a related field is highly desirable; the ability to coordinate events or activities is a plus.
• Must successfully complete all pre-hire requirements, including a criminal background clearance or exemption, prior to beginning work.
• Excellent organizational and time management skills with the ability to meet tight deadlines while still maintaining accuracy.
• Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer.