Eng Sales Snr

Axcelis Technologies, Inc.; Beverly (MA); On-site; USD 100,000 - 150,000; Full time

Job summary

Axcelis Technologies, Inc. is seeking a Sales Operations support professional to assist field sales and the operations team with eQuote, CRM, and Glovia processes. The role emphasizes backorder management, quote accuracy, and coordination across departments to support strategic sales efforts.

You will participate in tooling and system updates, ensure proper documentation, and help maintain confidentiality while supporting customer relations and revenue goals.

Responsibilities

• Provide factory based sales support to maximize Axcelis’ market share and profitability.
• Support Sales Operations Team and Field Sales in executing their strategies to meet long-term objectives.
• Assist with Sales Operations tools and training materials updates (SRP, eQuote, CRM & CPQ).
• Enter System orders (pre-shipments, shipments, backorders) in Glovia to generate inventory and invoicing.
• Publish and maintain the System Backorder report and related documentation.
• Coordinate with teams to test updates and roll successful tests into Production.
• Maintain confidentiality and provide interface between Sales and customers.

Skills

Sales support

CRM & CPQ

Glovia system

Tools

Glovia System

Sales SharePoint Site

eQuote

CRM & CPQ

Job description

JOB DESCRIPTION

Essential Duties and Responsibilities include the following. Other duties may be assigned. Support individuals or teams in all functions selling Axcelis products (tools, services, upgrades, parts, used tools, etc.) in the execution of their sales strategies and tactics to achieve long-term customer and company objectives. Responsible to assist with the maintenance and review of eQuote offerings; addressing Engineering Change orders as they affect eQuote Products and Options; Glovia Sales Order entry for tools, Pre-shipments, and backorders. Backorder Tracking and Reporting. Knowledge and upkeep of Sales Operations ISO Procedures; assisting the Sales Operations Team with eQuote Specials, Bills of Material Inquiries, and other requested assignments to facilitate Specification responses, deal approvals, Customer information inquiries used to support the sales process. Review and publish the System Backorder report, maintain necessary documentation and ensure formal record keeping. Act as liaison to the respective sales incumbent or team to other departments and/or functions within the company.

RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Provide factory based sales support to maximize Axcelis’ market share and profitability.
• Support the Sales Operations Team and Field Sales organization in the execution of their sales strategies and tactics to achieve the long term objectives of the customer and Axcelis.
• Support the Sales Operations Team with an understanding and use of Sales Operations tools, as well as assisting with keeping Sales Training Materials up to date.
• This includes: the Sales SharePoint Site, eQuote, Sales Requirement Plan (SRP), new CRM & CPQ, and our GLOVIA Business Control System.
• Support all team members selling Axcelis products with follow up on assigned requests dealing with eQuote, Sales SharePoint Site, assisting with Call Plans, Closing Plans, SRP, or Deal Reviews.
• Assist Finance and/or Auditors with questions regarding tool sales, and Tool Shortage back up.
• Assist with maintain eQuote with valid Non-Material Costs (Integration, Install, Warranty, Training, and Packaging).
• Assist with input and maintain material items within the quoting systems, insuring descriptions and pricing aligns to Product Marketing objective, is consistent to GSS, and has commonality across the Product platforms.
• Compile ISO specified documentation folders for the fulfillment of our Axcelis Revenue Recognition Policy for all tool sales, and compliance with ISO business standards.
• Insure all documents are contained in the Shared Quote File for each customer deal.
• Enter System orders (pre-shipments, shipments, backorders) into the Axcelis Glovia System to generate inventory requirements, create paperwork to ship, and invoice material, including all system shipments.
• Make sure Customer P.O. is distributed to impact groups for review.
• Test updates/ECO revisions to any application, database or system used to make sure processes are working, and all reports (Customer Quote, Budgetary Quote, Machine Configuration Report, Specials Report, and Margin Report) are accurate.
• Note any problems or errors in logic, function, or calculations within any of the system or reports to initiate immediate corrective action.
• Work with various teams to roll successful tests into Production.
• Provide quality interface and expertise between Field Sales, the Sales Operations Team, and their internal and external customers.
• Maintain confidentiality with regard to the information being processed, stored and exported.
• Anticipate customer reaction and behavior and work closely with support Sales Teams to develop proper customer communication strategy for new, changed or discontinued Axcelis products (tools, parts, services, etc.)
• Provide quality interface and expertise between Sales team supported and its internal and external customers.
• Maintain confidentiality with regard to the information being processed, stored and reported.
• Ensure appropriate sales teams are equipped to win against the competition including designing and delivering training programs and selling tools.
• Develop, grow and maintain relationships with dedicated account(s) on all levels.

ADDITIONAL RESPONSIBILITIES

Assist personnel of other departments as a resource.

EQUAL OPPORTUNITY STATEMENT

It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.

U.S. BASE SALARY RANGE

$99,815.85 - $149,723.77 This base salary range reflects the typical compensation for this role across U.S. locations. Our salary ranges are determined by role and level; individual pay is determined based on multiple factors, including job-related skills, experience, relevant education or training, work location, and internal equity. The range provides the opportunity for growth and progression as you develop within the role. Base pay is one part of our U.S. total compensation package which includes eligibility in the Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular employees working 20+ hours a week).

Want to discover just how far your intellectual curiosity can take you? You’re in the right place. For more than four decades, Axcelis Technologies has been at the forefront of innovation in semiconductor manufacturing technology. Chipmakers around the globe rely on our tools and process expertise to deliver the semiconductors that power modern life—from smartphones and computers to cameras and cars. Our influence is global, with over 30 locations, an installed base of thousands worldwide and a customer list that includes the world’s largest semiconductor manufacturers. Ready to unleash your full potential? Discover just how far you can go, at Axcelis.