Energy Weatherization Assistant I-Project

Snohomish County, WA; Everett (WA); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Retirement

Employee Assistance Program (EAP)

Leave & Holidays

Commuting Benefits

Job summary

Snohomish County is seeking a project-based Energy Assistant to interview low-income clients and establish eligibility for LIHEAP-funded energy and weatherization programs. The role combines in-office interviews with remote work, requiring strong data entry and math skills.

Responsibilities include reviewing forms for accuracy, calculating eligibility, providing referrals, and handling confidential information in a fast-paced environment.

Qualifications

• 1 year of energy/weatherization office experience; interviewing and computer skills.
• LIHEAP Energy Assistance experience preferred; must pass tests.

Responsibilities

• Interview low-income clients to determine eligibility for grant-funded energy and weatherization programs.
• Process necessary documents for compliance with regulations.
• Enter information on the computer in specialized formats (applications, program or financial data).
• Provide information and referral to Community Service Agencies.
• Review client files to ensure documents are signed and completed per contract compliance.

Skills

Interviewing

Data entry

Math skills

Customer service

Tools

Microsoft Word

Excel

Job description

Come join our Human Services Energy Assistance Team!

Looking for a New Opportunity?

The Energy Assistance Program is hiring 1 full-time project-based Energy Assistant that are funded through the Low-Income Households Energy Assistance Program (LIHEAP) for the new season that begins October 2026. These full-time positions will receive full benefits and will end in June or July 2027. These positions require working in the office at least 2-3 days per week and remotely for the remainder of the week. This may change based on program need. To work remotely, the candidates must have high-speed internet, and a private office space.

About You

We are looking for dynamic individuals with excellent computer and math skills, who can accurately review and calculate various income sources. They must be able to provide direct services and interview applicants in-person, by phone, and through our online website to a very diverse population including low-income, disabled, seniors, people with limited English and Veterans. These individuals must have the ability to quickly and continuously learn and retain program-related information. They can communicate professionally and effectively when encountering disgruntled or challenging customers in crisis. The successful individuals are able to handle high volumes of paper and digital applications while ensuring the protection of personal information. Enjoy a rewarding, fast-paced team environment and is able to work effectively in the office and remotely.

About Human Services

Human Services Department’s mission is to help all person meet their basic needs and develop their potential by providing timely, effective human services and building community. The Human Services Department includes 350+ diverse, friendly, and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at [e-mail] with any questions regarding this job posting.

BASIC FUNCTION

To interview low-income clients and establish their eligibility for grant funded energy and weatherization programs. Process necessary documents for compliance with regulations.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

• Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
• Answers telephone; respond to questions or routes calls to correct party.
• Reviews client files to ensure that all documents are signed and completed per contract compliance.
• Provides information and referral to Community Service Agencies.
• Enters information on the computer in specialized format, including application, program or financial data.
• Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.

Statement Of Other Job Duties

• Provides client training in Energy Conservation.
• Assists client in budget counseling.
• Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
• Assists with appointment scheduling.
• Performs related duties as required.

Minimum Qualifications

One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. LIHEAP Energy Assistance Program experience preferred. Must pass job related tests.

Preferred Qualifications

LIHEAP Energy Assistance Program experience preferred.

Special Requirements

A valid Washington State Driver's License is required for employment.

Additional Information

Knowledge of:

• computers, data entry and standard software programs such as Microsoft Word and Excel
• standard office practices and procedures and all related office work
• standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct

Ability To

• perform mathematical computations
• communicate effectively with a diverse population
• learn and retain a complex series of rules and regulations to determine eligibility and benefits
• explain complex rules, policies and procedures in a concise easy to understand manner
• read, interpret and enter data accurately and rapidly
• maintain an organized work setting, tracking forms and applications
• work with minimum supervision in a fast paced setting meeting deadlines while coping with distractions and interruptions
• accurately follow oral and written instructions
• maintain accurate records and prepare required reports
• maintain a professional demeanor while exercising good judgment

SUPERVISION

Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned. Objectives, priorities and goals/deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.

WORKING CONDITIONS

The work is performed in the usual office environment with occasional field work when assisting clients.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.

County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the County's ACA Employer Shared Responsibility Guide to learn more.