Energy Services Intake Worker

Western Dairyland EOC in; Eau Claire (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Western Dairyland EOC seeks an Energy Services Intake Worker (Administrative) to provide initial contact and guidance to individuals pursuing public assistance benefits. The role determines WHEAP eligibility and coordinates referrals, outreach, and information sessions.

Strong interviewing, confidentiality, and multitasking are essential in this full-time position. The successful candidate will conduct interviews, interpret eligibility criteria, and liaise with partners to connect clients to

Qualifications

• High school diploma or equivalent required.
• Associate degree or 2 years of work experience involving interaction with the public.
• Interviewing techniques to elicit information and to relate to the public.
• Knowledge of public assistance program policies and procedures.
• Valid driver’s license and reliable, insured vehicle.
• Criminal background check required prior to employment.
• Ability to communicate effectively both orally and in writing, including public speaking, interviewing, and counseling.

Responsibilities

• Screen individuals seeking assistance under public assistance programs.
• Provide information on eligibility criteria for offered programs.
• Review and preliminarily determine if individuals meet eligibility criteria.
• Determine eligibility for WHEAP (Wisconsin Home Energy Assistance Program).
• Conduct interviews with individuals requesting energy assistance.
• Evaluate financial and non-financial criteria to determine eligibility for monetary benefits.
• Make referrals for other programs and community resources.
• Explain policies governing eligibility and rights/responsibilities.

Skills

Interpersonal skills

Interviewing techniques

Public speaking

Problem solving

Multi-tasking

Listening skills

Time management

Customer service

Confidentiality

Communication skills

Education

High school diploma or equivalent

Associate degree or 2 years public interaction experience

Job description

Energy Services Intake Worker (Administrative)

The Energy Services Intake Worker provides initial contact and guidance to appropriate services for person(s) seeking benefits under public assistance programs. This position also determines eligibility for Wisconsin Home Energy Assistance Program (WHEAP). This is a full-time, Monday-Thursday (36 hours per week) position.

Essential Functions

• Perform initial screening for individuals seeking assistance under public assistance programs.
• Provide information on eligibility criteria required for offered programs.
• Review and make preliminary determination if individual meets the eligibility criteria.
• Determines eligibility for WHEAP (Wisconsin Home Energy Assistance Program).
• Conduct interviews with individual requesting assistance with energy and interactive home heating needs.
• Evaluate financial and non-financial criteria to determine eligibility for monetary benefits.
• Make appropriate referrals for other programs and community resources.
• Research, interpret and explain federal, state and local policies governing eligibility, legal rights and responsibilities of applicants and participants assistance.
• Provide outreach services.
• Coordinate outreach sites with providers.
• Make presentations at outreach locations.
• Identify and contact potential eligible individuals in person or via telephone.
• Attend initial and on-going training.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Associate degree or two (2) years of work experience involving interaction with the public.
• Use of interviewing techniques to elicit for personal, financial and other sensitive information: interpersonal skills to relate and communicate well with the public.
• Knowledge of and referral to a variety of available resources.
• Valid drivers license.
• Reliable, insured vehicle.
• Employment will be conditional upon successful completion of criminal background check.
• Knowledge of public assistance program policies and procedures.
• Skill in interviewing techniques to elicit and probe for information.
• Ability to communicate effectively both orally and in writing, including public speaking, interviewing, counseling, investigating, and fact finding.
• Ability to establish and maintain effective working relationships with other employees and the public, with skill in relating to individuals with various types of disabilities.
• Ability to work independently.
• Ability to maintain a high level of confidentiality.
• Excellent problem-solving skills (able to think on your feet).
• Ability to make decisions sometimes immediately.
• Excellent multi-tasking skills.
• Excellent listening skills.
• Must be accurate and detail oriented.
• Good organizational skills.
• Strong sense of customer service.
• Excellent time management skills.