Energy Assistance Worker (Aide II) - Hourly

City of Lynchburg; Lynchburg (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

The City of Lynchburg is seeking a qualified individual to manage a caseload providing energy assistance (heating and cooling) to City residents.

Duties include using computer systems to conduct searches for applications; providing information and assistance to clients in completing applications and other paperwork; and clerical duties such as answering phones, responding to inquiries, preparing and mailing correspondence, setting up case files, typing and completing forms.

Qualifications

• Associate's degree in a business-related field preferred but not mandatory.
• Proficiency in Microsoft Word, Excel, and other software used for eligibility determination.

Responsibilities

• Operates computer systems to conduct searches for initial applications, renewals and re-certifications.
• Provides information and assists clients with completing applications and other paperwork.
• Answers incoming calls and responds to inquiries.
• Prepares and mails correspondence.
• Updates information into on-line systems.
• Set up case files, typing or labeling case files, and completing forms.
• Assists in the preparation of periodic, special and other reports.

Skills

MS Word

MS Excel

Clerical skills

Customer service

Data entry

Education

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

The City of Lynchburg is an Equal Opportunity Employer

Seeking qualified individual to manage a caseload providing energy assistance (heating and cooling) to City residents. Duties include using various computer systems to conduct searches for applications; providing information and assistance to clients in completing applications and other paperwork; and clerical duties such as answering phones, responding to inquiries, preparing and mailing correspondence, setting up case files, typing and completing forms.

Requires Associate's degree in business-related field and considerable experience in public administration support work, or an equivalent combination of education and experience that meets the needs of the position; and the ability to use Microsoft Word and Excel as well as other computer programs used in determining eligibility. Must successfully complete criminal record background check and Child Protective Services Registry check.

This is a seasonal hourly position with no benefits, totaling 1,508 hours annually. Intermittent months off that are unpaid.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties necessary to deliver services to customers and citizens may be assigned.

When assigned to Benefit Programs Unit:

• Operates various computer systems to conduct searches for initial applications, renewals and re-certifications.
• Provides information and assists clients with completing applications and other paperwork.
• Answers incoming calls and responds to inquiries.
• Prepares and mails correspondence.
• Provides information and referrals and verifies information as required for other community resources.
• Updates information into on-line systems.
• Provides written and/or oral documentation regarding client contacts, verification letters, etc.
• Set up case files, typing or labeling case files, and completing forms.
• Assists in the preparation of periodic, special and other reports.

ADDITIONAL DUTIES AND RESPONSIBILITIES include the following:

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

When assigned to Benefit Programs Unit:

• Conducts client interviews.
• Handles emergency phone calls.
• Performs the functions of a screener, as needed.
• Provides transportation for clients.
• Conducts home visits, as needed.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

An associate's degree in a business-related field is preferred but not mandatory; equivalent combinations of education and relevant experience in public administration support are also acceptable. Candidates should have proficiency in Microsoft Word, Excel, and other software used for eligibility determination.

Possession of valid driver's license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria.

Prior to employment, must satisfactorily complete criminal background check, Child Protective Services Registry check, and drug screen is required.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.