Energy Assistance Services Compliance Manager

Grkroccenter; Southfield, Northern (MI, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Pension contributions

Paid time off

403(b) retirement plan

Job summary

The Salvation Army is seeking an Energy Assistance Services (EAS) Compliance Manager to oversee program integrity and ensure adherence to grant requirements. You will design onboarding and training materials for EAS staff and corps staff handling utility applications, perform internal audits, and track processing timeliness.

Reporting to the EAS Director, you will supervise EAS Review Agents, coordinate training when contract requirements change, and communicate audit findings to leadership

Qualifications

• Design and deliver onboarding and training materials for EAS staff.
• Ensure compliance with grant requirements and program audits.
• Coordinate training when contracts or requirements change.
• Prepare files and respond to state audits and funders.

Responsibilities

• Designs training materials and maintains a training item database.
• Provides onboarding and training on eligibility protocols for all funding processes.
• Represents EAS leadership in annual meetings with staff and corps.
• Coordinates training updates when contract requirements change.
• Conducts periodic internal file audits for compliance.
• Communicates audit findings to EAS Director and recommends improvements.
• Prepares and submits files for state auditing.
• Interacts with the State and other funders.
• Builds relationships with regional vendors and partners.
• Maintains timeliness of phone and online applications.
• Supervises EAS Review Agents and other staff as needed.

Skills

Ethics compliance

Staff onboarding

Auditing

Training design

Communication

Program oversight

Relationship building

Leadership

Education

Bachelor’s degree in social work or related field

Master's degree (preferred)

Tools

Microsoft Office

Outlook

Video conferencing

Wellsky

Job description

Energy Assistance Services Compliance Manager

#EM02-28004

Job Description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary: The EAS Compliance Manager provides oversight of maintaining the integrity of the EAS program and is responsible for ensuring adherence to all grant requirements. This includes designing and maintaining onboarding and training materials for EAS staff and corps staff processing utility applications, internal monitoring and auditing of files, and tracking timeliness of application processing.

The EAS Compliance Manager reports directly to the EAS Director and will oversee EAS Review Agent staff.

• Designs training materials and maintains a database for training items
• Provides employee onboarding and training on eligibility protocols for all funding and processes
• Serves on presenting team of EAS leadership during annual meeting with EAS and corps staff
• Coordinates necessary training for EAS and corps staff when contract requirements are updated or changed
• Conducts periodic audits of internal files to ensure compliance
• Regularly communicates with EAS Director the finding(s) of internal audits and recommends adjustments to improve service delivery
• Prepares and submits files requested by the State for auditing
• Regularly interacts with the State and other funders
• Builds positive relationships with regional vendors and community partners
• Works closely with EAS leadership team to ensure compliance with program requirements by all members of EAS staff
• Maintains compliance with timeliness regarding phone and online application processes
• Supervises and supports EAS Review Agents and other staff, as necessary
• Participates in EAS leadership and other EAS-related meetings as necessary
• Attends various conferences and educational events to stay current on the latest developments related to utility programs as determined by EAS Director
• Performs other duties as assigned

Qualifications:

Education/Experience:

• Bachelor’s degree in social work, psychology, sociology, or related field; or an equivalent combination of education and professional work experience
• Master's degree (preferred)
• Two or more years of management experience in human services
• Understanding of low‑income populations (preferred)

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adherence to professional code of ethics
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self‑awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Excellent oral and written communication skills.
• Complete Caseworker Certification Program (CCP) within 120 days of hire.

Computer Skills:

• Must be proficient in Microsoft Office, Outlook, and various video conferencing platforms.
• Proficient in Wellsky software within 90 days of hire.

Certificates and Licenses:

• Complete Safe from Harm training and keep current as needed.

Additional Information

The Salvation Army offers the following benefits:

• Health Care Benefits which include:
• Medical
• Vision
• Hearing
• Flexible spending accounts
• AFLAC
• Voluntary life insurance benefits
• Short-Term and Long-Term Disability options
• Pet Insurance
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
• Vesting starts after three years of employment, 100% vested after five years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
• Employee Discounts
• Paid Time Off which includes:
• Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
• Up to 6 earned sick days per year may be used as discretionary days.
• Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after 90 days of employment.
• The accrual rate is based upon years of service and approved hours worked.
• You will receive up to 2 personal days per year based on date of hire.
• Birthday off with pay.
• Paid holidays are effective immediately.

The Salvation Army is an equal opportunity employer. Candidates who are back‑to‑work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.