Energetic Call Center Leader & Performance Coach

BCI Acrylic Inc.; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

APEX Windows & Bath is seeking an energetic Call Center Manager to lead our outbound appointment-setting team in Tolleson, AZ. You will shape the floor culture, coach in real time, and ensure the team delivers high‑quality opportunities for our Sales Representatives.

The right leader motivates, analyzes performance data, and drives improvements through contests, coaching and accountability. If you excel at balancing energy with discipline and want to impact customer experiences from first

Qualifications

• Proven experience managing an outbound call center or appointment-setting team.
• Strong coaching and people-development skills.
• Ability to balance enthusiasm with accountability.
• Deep understanding of call-center KPIs and conversion metrics.
• Experience listening to and evaluating calls for quality.

Responsibilities

• Lead the floor by creating an energetic and productive environment.
• Coach in real time with feedback and role-play objections.
• Own appointment quality and ensure opportunities for sales reps.
• Master the metrics by monitoring KPIs, dialer activity, and trends.
• Create accountability and develop team members.
• Bring energy with contests and team activities.
• Lead by example on calls when needed.

Skills

Call center leadership

Coaching & development

KPI analytics

Outbound/appointment setting

Team motivation

Real-time feedback

Five9/Lead Perfection

Tools

Lead Perfection

Five9

Job description

APEX Windows & Bath is seeking an energetic Call Center Manager to lead our outbound appointment-setting team in Tolleson, AZ. You will shape the floor culture, coach in real time, and ensure the team delivers high‑quality opportunities for our Sales Representatives.

The right leader motivates, analyzes performance data, and drives improvements through contests, coaching and accountability. If you excel at balancing energy with discipline and want to impact customer experiences from first