Endpoint Technician I - 60026265

State of South Carolina; West Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision, long-term and/

Life insurance for employees, spouses,

Children included in plans

15 days of annual leave

15 days of sick leave

13 paid holidays

Paid Parental Leave

Relocation reimbursement

State Retirement Plan

Public Service Loan Forgiveness

Job summary

SC Commission for the Blind (SCCB) seeks an Endpoint Technician I to provide technical consultation for the agency's telecom equipment, PCs, printers, and software systems. You will manage IT projects, plan and monitor timelines, and support secure operation of agency systems.

The role requires a high school diploma with IT experience; associate/bachelor's degrees may substitute for experience, and certification is a plus.

Qualifications

• High school diploma with experience in office automation, data communications or related IT systems.
• An associate or bachelor's degree in a related field may substitute for the required work experience.
• A bachelor's or master's degree in computer science or data analysis is preferred; certification is a plus.
• Ability to diagnose IT problems and provide technical solutions; willingness to train users.

Responsibilities

• Diagnose, resolve, and document IT issues across VoIP, Helpdesk, AirWatch, and other systems.
• Coordinate or perform installations, maintenance, moves, repairs, and upgrades of PCs, printers, and peripherals.
• Manage software/technology projects from initiation through lifecycle; coordinate cross-functional teams.
• Assist in meeting agency objectives by diagnosing problems and proposing technical solutions.
• Research security threats and analyze systems for vulnerabilities; report findings.
• Train users in proper utilization of hardware and software.
• Other duties as assigned.

Education

High school diploma

Associate degree in a related field

Bachelor's degree in computer science or data analysis related field

Master's degree in computer science or data analysis related field

Job description

The mission of the SC Commission for the Blind (SCCB), established in 1966, is to provide quality individualized vocational rehabilitation services, independent living services, and prevention-of-blindness services to South Carolinians who are blind or visually impaired leading to competitive employment and social and economic independence. Our goal is to become a national model vocational rehabilitation agency for people who are blind and visually impaired, demonstrating quality services, accountability, innovation, effectiveness and efficiency.

Do you want a career doing meaningful work that has a positive impact on people's lives? Have you thought about a career in state government but weren't sure how or where to begin? The SCCB is looking for hard working passionate individuals such as you! Every SCCB employee is important and a career with the SCCB will give you the opportunity to grow professionally and personally as you play a crucial role in the delivery of services to South Carolinians with visual impairments.

The SCCB is currently recruiting for an Endpoint Technician I to provide technical consultation in the selection, installation, maintenance, and support of the SCCB's telecommunication equipment, personnel computers, printers, and software systems (network and non-network). To manage, plan, develop, and monitor project timeline requirements. To make recommendations for improvements to the 1T infrastructure with design configuration and strategic equipment upgrades and serve on behalf of the DIT as the principal IT Consultant, in the DIT's absence or as requested.

These duties include but are not limited to:

• Diagnose, resolve, and document issues with the agency's IT systems such as, VoIP phones, Helpdesk tickets, AirWatch, LogMeInRescue, and other IT systems.
• Coordinate or perform installations, maintenance, repairs, moves, re-configuration, and upgrades of personnel computers (PC), computer hardware, printers, software, and PC peripherals for all agency users including working with vendors for the replacement/repair of defective equipment.
• Manage new or existing software or technology projects from the initiation phase and throughout the project life cycle to meet SCCB business objectives, program direction and compliance established by senior leadership. Manage multiple and concurrent projects, organizing cross-functional teams.
• Assist in meeting agency needs and business objectives by diagnosing IT system problems, inefficiencies, weaknesses, and providing technological solutions or adaptations to meet these business needs. Propose appropriate courses of action such as new projects, long-term and short-term goals.
• Research security threats and analyze agency systems for possible vulnerabilities. Report and respond to information security threats.
• Train users in proper utilization of hardware and software.
• Other duties as assigned.

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.

An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

A bachelor's degree or master's degree in a computer science or data analysis related field. Certification is a plus.

The SCCB is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited to, lactation), national origin, age (40 or older), disability or genetic information.

The SCCB offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children,
• 15 days of annual (vacation) leave per year*,
• 15 days of sick leave per year,
• 13 paid holidays,
• Paid Parental Leave,
• Relocation reimbursement**,
• State Retirement Plan and Deferred Compensation Programs, and
• Public Service Loan Forgiveness.

*Employees holding FTE status earn additional annual leave the longer they remain employed with the state.

**Eligible new hires from out-of-state may receive up to $5,000 in reimbursements for certain expenses, pursuant to Section 8-11-135 of the South Carolina Code of Laws.

A copy of your transcript may be uploaded as an attachment to the application. Upon hiring, candidates must submit official college transcript(s) or diploma(s) for degree(s) obtained. Failure to produce an official, certified transcript may result in not being hired or termination.