Endpoint Systems Lead (Hybrid) - Main IT Infrastructure - Full Time - Days

The Christ Hospital; Ohio; On-site; USD 120,000 - 150,000; Full time

Job summary

The Christ Hospital is seeking an Endpoint Services Lead to steer the strategy, design, and operation of the Windows endpoint environment. You will lead endpoint engineering, manage lifecycle processes, and drive security, compliance, and performance improvements across the enterprise.

You will collaborate with Infrastructure, Information Security, and Epic teams to align endpoint technologies with clinical workflows and regulatory requirements, while mentoring the Endpoint Services team and

Qualifications

• 7+ years of experience managing enterprise endpoint technologies in a large-scale environment.
• 5+ years of experience with MECM/SCCM and/or Microsoft Intune.
• 3+ years of technical leadership or supervisory experience.

Responsibilities

• Lead the design, implementation, and support of enterprise endpoint management solutions (MECM/SCCM, Intune).
• Manage full lifecycle of Windows endpoints (provisioning, deployment, configuration, maintenance, retirement).
• Develop and maintain OS images, deployment packages, security baselines, and endpoint configurations.
• Oversee software distribution, patch management, and OS upgrade initiatives.
• Monitor endpoint health, compliance, and performance metrics; drive improvements.

Skills

Leadership

Mentoring

Communication

Project leadership

Documentation

Endpoint management

Stakeholder management

Problem solving

Education

Bachelor's degree in information technology, computer science, information systems, or related field

Tools

MECM/SCCM

Intune

PowerShell

Active Directory

Entra ID

Group Policy

DNS

DHCP

Microsoft 365

Job description

The Endpoint Services Lead is responsible for the strategy, design, administration, and operational oversight of the organization's Windows endpoint environment. This role provides leadership for endpoint engineering and management services, including Windows device lifecycle management, operating system deployment, software distribution, patch management, endpoint security, and compliance. The Endpoint Services Lead develops technical roadmaps, evaluates emerging technologies, and drives initiatives that improve endpoint performance, reliability, security, and user experience across the enterprise. This position serves as the technical leader for the Endpoint Services team and collaborates closely with Infrastructure, Information Security, Clinical Applications, and Epic teams to ensure endpoint technologies support clinical workflows, security requirements, and organizational objectives.

Endpoint Engineering & Management

• Lead the design, implementation, and support of enterprise endpoint management solutions, including Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM).
• Manage the full lifecycle of Windows endpoints, including provisioning, deployment, configuration, maintenance, and retirement.
• Design, develop, and maintain standard operating system images, application deployment packages, security baselines, and endpoint configurations.
• Oversee enterprise software distribution, patch management, and operating system upgrade initiatives.
• Monitor endpoint health, compliance, and performance metrics, identifying trends and implementing corrective actions.
• Develop and maintain endpoint management standards, policies, and best practices.

Security & Compliance

• Partner with Information Security teams to implement endpoint security controls and compliance requirements.
• Ensure proper management of endpoint protection technologies, encryption, vulnerability remediation, and security baselines.
• Support security initiatives utilizing Microsoft Defender, Conditional Access, and Zero Trust principles.
• Maintain compliance with organizational, regulatory, and industry security requirements.

Microsoft Infrastructure Services

• Administer and support Active Directory, Group Policy, DNS, DHCP, Microsoft Entra ID, and related Microsoft infrastructure services.
• Collaborate with Microsoft 365 administrators and infrastructure teams to ensure seamless integration between endpoint and cloud services.
• Evaluate emerging Microsoft technologies and recommend solutions that improve operational efficiency and security.
• Partner with Epic, Clinical Applications, Infrastructure, and Information Security teams to develop and maintain endpoint standards that support clinical workflows, workstation performance, application compatibility, and regulatory compliance.

Automation & Operational Excellence

• Develop automation solutions using PowerShell and related technologies.
• Create and maintain operational procedures, technical documentation, and service standards.
• Establish performance metrics and reporting to demonstrate service effectiveness and identify improvement opportunities.
• Lead root-cause analysis efforts and implement sustainable solutions for recurring issues.

Leadership & Team Management

• Provide technical leadership, mentoring, and guidance to Endpoint Services staff.
• Prioritize and oversee team projects, operational activities, and service requests.
• Serve as the escalation point for complex technical issues.
• Promote continuous improvement, professional development, and operational excellence within the team.
• Collaborate with business and technical stakeholders to define endpoint strategies and ensure successful project delivery.

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.

Experience

• 7+ years of experience managing enterprise endpoint technologies in a large-scale environment.
• 5+ years of experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) and/or Microsoft Intune.
• 3+ years of technical leadership or supervisory experience.

Required Knowledge & Skills

• Advanced knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Advanced knowledge of endpoint management technologies.
• Strong experience with Windows 11 Enterprise deployment and management.
• Strong understanding of Active Directory, Microsoft Entra ID, Group Policy, DNS, and DHCP.
• Experience with Microsoft 365 services and endpoint integration.
• Experience with endpoint security, vulnerability management, and compliance controls.
• Advanced PowerShell scripting and automation skills.
• Strong project leadership and organizational skills.
• Excellent written and verbal communication skills.
• Ability to effectively communicate with both technical and non-technical stakeholders.
• Experience creating and maintaining technical documentation.
• Demonstrated mentoring, coaching, and