Endpoint Security Platform Specialist

Deloitte France; Cincinnati (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Deloitte Global is seeking an experienced Endpoint Protection Support specialist to join our Technology team in a fast-paced, global environment. The role focuses on 4th level incident support, ticket management, and product expertise across endpoint security platforms.

You will collaborate with internal teams and third parties to ensure successful deployments, change management, and knowledge sharing. Strong communication, problem-solving, and travel readiness are required.

Qualifications

• Strong multi-tasker with a keen eye for detail and forward planning.
• Experience configuring and deploying endpoint protection platforms (CrowdStrike, McAfee, Microsoft).
• Excellent analytical and problem-solving abilities; strong influence and negotiation skills.
• Strong written and verbal communication and customer service skills.
• Creative and independent thinker who can translate technical requirements into results.
• Knowledge of configuration, policy, and event workflows and playbooks.
• Self-starter able to work independently without direct supervision.
• Well-organized and able to thrive in fast-paced environments.
• Direct experience in supporting security tools (anti-virus, host IDS).
• Experience working within a service management framework (ITIL).
• Knowledge of SIEM tools.
• Willingness to travel up to 10%.

Responsibilities

• Provide 4th level support for incidents and requests related to endpoint health.
• Monitor and manage tickets and support major incidents.
• Develop deep expertise in endpoint protection products.
• Create and maintain knowledge base documents and playbooks.
• Support change management activities for product upgrades.
• Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms.
• Assist with testing product upgrades and other duties as assigned.

Skills

Attention to detail

Analytical thinking

Written communication

Verbal communication

Independent thinker

Organizational skills

Customer service

Problem solving

Tools

CrowdStrike

McAfee

Microsoft Defender

SIEM

Job description

Deloitte Global is seeking an experienced Endpoint Protection Support specialist to join our Technology team in a fast-paced, global environment. The role focuses on 4th level incident support, ticket management, and product expertise across endpoint security platforms.

You will collaborate with internal teams and third parties to ensure successful deployments, change management, and knowledge sharing. Strong communication, problem-solving, and travel readiness are required.