Endpoint IT Engineer – Remote, Automation & IAM

ChatGPT Jobs; Remote; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking an IT Support / Systems Engineer to enhance endpoint management and IT operations. This role requires strong technical skills in both macOS and Windows environments and extensive experience with device management tools such as Kandji and Microsoft Intune. The ideal candidate will be proactive in problem-solving, possess excellent communication skills, and have experience with identity access management. A Bachelor’s degree is required, along with a customer service-oriented mindset.

Qualifications

• Strong experience in supporting macOS and Windows environments.
• Hands-on experience with at least three productivity platforms like Okta and Google Workspace.
• Comfort leveraging AI tools for improved workflow management.

Responsibilities

• Serve as the primary point of contact for IT support.
• Manage and prioritize tickets in Jira.
• Implement zero-touch provisioning for new devices.
• Support identity and access management including Okta integrations.

Skills

Support for macOS environments

Support for Windows environments

Device management with Kandji and Intune

Experience with collaboration platforms

Strong troubleshooting skills

Excellent communication skills

Education

Bachelor's Degree in relevant field

Tools

Jira Service Management

Okta

Microsoft Intune

Slack

Zoom

Confluence

Job description

A technology solutions provider is seeking an IT Support / Systems Engineer to enhance endpoint management and IT operations. This role requires strong technical skills in both macOS and Windows environments and extensive experience with device management tools such as Kandji and Microsoft Intune. The ideal candidate will be proactive in problem-solving, possess excellent communication skills, and have experience with identity access management. A Bachelor’s degree is required, along with a customer service-oriented mindset.