End User Support Technician

Great Dane LLC; Terre Haute (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Great Dane LLC is seeking an End User Support Technician to install, maintain, and upgrade PC hardware and software at our Terre Haute facility. You will support servers, networking, and phone equipment while handling service desk requests and maintaining SLA targets.

The role requires daily interaction with end users, strong communication skills, and the ability to work with minimal supervision. Travel up to 25% is expected.

Qualifications

• Bachelor’s degree and/or related IT experience; advanced degree preferred.
• 2+ years of experience in IT/End-user support.
• Proficient in PC installation, upgrades, and repair; strong Windows and Office skills.
• Excellent troubleshooting and communication skills; basic server/networking understanding.

Responsibilities

• Install, maintain, and upgrade PC hardware and software.
• Support office and manufacturing hardware, printers, and peripherals.
• Provide remote and phone-based end-user support and service-desk assistance.
• Monitor and respond to service desk queue to meet SLAs.
• Take direction from management and perform tasks with minimal supervision.

Skills

PC installation/repair

Windows/Microsoft Office

Troubleshooting

Networking basics

Education

Bachelor's degree or equivalent experience

Tools

Server & Networking knowledge

Job description

Overview

THE ROLE

At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.

The Position: The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone equipment at the facility and service desk support. There will be daily interaction with end users and excellent communication skills are required. The position will require daily overall monitoring of our service desk queue to ensure we are improving our customer service experience and meeting our defined SLA requirements.

Responsibilities

WHAT YOU’LL DO

• Provide support for office and manufacturing hardware.

• Install, maintain, and upgrade PC hardware, printers, peripherals, and software.

• Provide customer service support via phone and remote access.

• Must be able take direction from management and accomplish tasks with minimal supervision.

• Other duties as assigned.

Qualifications

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)

• Education: Bachelor’s degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.

• Years of Experience: 2+

• Skills

  • Proficient in PC installation, upgrades, and repair

  • Proficient in Windows and Microsoft Office

  • Excellent troubleshooting and communication skills

  • Good understanding of server and networking technology

• Travel: 25%

PHYSICAL/MENTAL REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.

• Work environment: The noise level in the work environment is usually minimal to moderate.

ABOUT GREAT DANE

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.

WHY WORK FOR US?

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.

Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.

BENEFITS OVERVIEW

• Competitive compensation

• Benefits, including but not limited to dental, vision, and medical with employer contributions

• Retirement programs, including a Pension Plan and 401(k) Plan with employer match

• Tuition Reimbursement

• Paid holidays and vacation

• And more!

Great Dane is an Equal Opportunity Employer