End User Support Engineer II

SCAN Health Insurance; City of Long Beach (NY); On-site; USD 88,169,000 - 127,569,000; Full time

Benefits offered by this job

Hourly pay range

Annual bonus program

Wellness program

PTO

11 paid holidays per year, 1 floating

401(k) with employer match

Employee recognition program

Tuition reimbursement

Job summary

SCAN Health Insurance is seeking an experienced IT Support Specialist to join our team in New York. You will provide advanced technical support for end-user hardware, software, and cloud services, serving as a Level 2 escalation point and driving issues to resolution while maintaining service quality.

In this role you will administer Active Directory, SCCM/endpoint tools, and software deployment processes, mentor junior technicians, and collaborate with cross-functional teams on projects and

Qualifications

• 3+ years in progressive help desk or desktop support.
• Experience with Windows endpoints, Microsoft 365, and identity/AD.
• Strong documentation and communication with users and teams.

Responsibilities

• Provide Level 2 escalation for complex incidents and requests.
• Troubleshoot Windows/mobile endpoints, M365, and identity issues.
• Manage AD/identity administration and endpoint management tools.
• Plan deployments, relocations, and hardware refreshes with minimal disruption.
• Create knowledge base articles and SOPs to improve resolution.
• Mentor Level 1 technicians and support escalation readiness.
• Collaborate with IT teams to resolve cross-functional issues.
• Communicate timely status updates to users and stakeholders.

Skills

Endpoint support

Microsoft 365

Identity administration

Network troubleshooting

Active Directory

Ticketing systems

Communication

Mentoring

Root-cause analysis

Problem solving

Tools

SCCM

Endpoint management

Software deployment

Remote-support tools

Asset/inventory systems

Job description

SCAN Health Insurance is seeking an experienced IT Support Specialist to join our team in New York. You will provide advanced technical support for end-user hardware, software, and cloud services, serving as a Level 2 escalation point and driving issues to resolution while maintaining service quality.

In this role you will administer Active Directory, SCCM/endpoint tools, and software deployment processes, mentor junior technicians, and collaborate with cross-functional teams on projects and