End User Solutions Manager

Stanley Black & Decker; Towson (MD); On-site; USD 78,000 - 125,000; Full time

Benefits offered by this job

Discounts on tools

Benefits package

Job summary

Stanley Black & Decker is seeking an End User Solutions Manager for the Towson, MD area. This onsite role focuses on presenting DEWALT experiences and refining storytelling for tradespeople, with hands-on demonstrations and cross-functional collaboration.

The candidate will partner with leadership to tailor experiences, translate complex concepts into clear stories, and drive insights from visitors to inform product messaging and experiences.

Qualifications

• Bachelor’s degree required in a related field.
• 5+ years of experience in construction, manufacturing, or skilled trades with depth in at least one trade vertical (e.g., electrical).
• Strong understanding of construction or industrial workflows and customer challenges.

Responsibilities

• Present as the primary presenter for visitors at the XIC, tailoring content to audience needs.
• Partner with the Director to refine the DEWALT storytelling framework for varied audiences.
• Conduct hands-on demonstrations and training of key DEWALT solutions.
• Engage in intake and planning discussions to tailor experiences to visitor objectives.
• Collaborate with product, brand, sales, end user, and trade marketing teams to reflect priorities.
• Facilitate discussions to generate actionable customer insights and improve products.
• Build relationships with visitors to foster open dialogue and engagement.
• Monitor feedback and metrics to improve content and impact.
• Stay updated on industry trends and customer needs to evolve storytelling.
• Support events, executive visits, influencer engagements, and brand initiatives.
• Assist in ongoing fabrication and updates of key assets.

Skills

Presentation skills

Storytelling

Facilitation

Audience engagement

Communication

Education

Bachelor’s degree in Business, Marketing, Communications, Construction Management, or related field

Job description

End User Solutions Manager (DeWalt)- Towson, MD

This role is onsite 5 days a week!

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As an End User Solutions Manager , you’ll be part of our DEWALT Experience & Innovation Center (XIC) team as an employee based in Towson, MD. You’ll get to:

• Serve as a primary presenter for visitors at the XIC, adapting content and delivery style based on audience needs with a focus on professional trades including carpentry, mechanical, electrical, plumbing, metalworking.
• Partner with the Director to activate and continuously refine the DEWALT storytelling framework for a variety of audiences and event types.
• Conduct hands‑on demonstrations and training of key DEWALT solutions.
• Participate in intake and planning discussions to understand visitor objectives and customize experiences accordingly.
• Collaborate with product, brand, sales, end user, and trade marketing teams to ensure experiences reflect current business priorities and innovation stories.
• Facilitate discussions that generate actionable customer and market insights, capturing feedback to help improve products, messaging, and experiences.
• Build strong relationships with visitors, creating an environment that encourages open dialogue and authentic engagement.
• Monitor visitor feedback and experience metrics, identifying opportunities to improve content, delivery, and overall impact.
• Stay connected to industry trends, construction workflows, emerging technologies, and customer needs to continuously evolve storytelling relevance.
• Support special events, executive visits, influencer engagements, customer meetings, and strategic brand initiatives.
• Support ongoing fabrication and updates of key assets.

The Person:

• Bachelor’s degree in Business, Marketing, Communications, Construction Management, or a related field.
• 5+ years of experience in construction, manufacturing, or skilled trades with a depth of knowledge in at least one specific trade vertical (ie electrical).
• Strong understanding of general construction or industrial workflows, customer challenges, and jobsite realities.
• Excellent presentation, facilitation, and storytelling skills with the ability to engage both small and large audiences.
• Ability to translate complex concepts into clear, compelling stories while actively listening to uncover insights and opportunities.
• Highly collaborative and self‑motivated, with strong organizational skills, customer curiosity, and the ability to manage multiple priorities in a fast‑paced environment.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well‑being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

#LI-DF1

The Salary range for this position is $77,600.00 - $124,900.00

• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job‑related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.
• The successful candidate may be eligible for annual merit increases.
• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well‑being.
• Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech‑driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state‑of‑the‑art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state‑of‑the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail] . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.