End User Computing & Digital Experience Technical Product Manager

MCKESSON; Richmond (VA); In loco; USD 114.000 - 190.000; Tempo pieno

Descrizione del lavoro

McKesson is seeking a Senior Endpoint User Computing Technical Product Manager to own strategy, roadmap, lifecycle, adoption, and business outcomes for a digital workplace portfolio. You will connect employees, business stakeholders, architecture, engineering, and cybersecurity to deliver measurable value, security, reliability, and cost effectiveness.

As a P4 Senior individual contributor, you will lead cross-functional prioritization and influence delivery across teams without direct

Competenze

• Bachelor's degree in information technology, computer science, business, engineering, product management, or a related discipline, or equivalent practical experience.
• Typically seven or more years of relevant professional experience, including technical product management, digital workplace, endpoint computing, collaboration technology, service management, or related fields.
• Demonstrated experience owning strategy, roadmaps, backlogs, releases, adoption, and lifecycle outcomes for complex enterprise technology products.
• Strong understanding of endpoint and digital workplace technologies, including device management, identity, collaboration, productivity, secure access, support, and employee experience.
• Experience working with Google Workspace, Chrome Enterprise, Chromebooks, or comparable enterprise productivity and endpoint platforms.
• Ability to translate business and employee needs into product outcomes, requirements, user stories, acceptance criteria, and prioritized delivery plans.
• Experience using quantitative and qualitative data to evaluate product adoption, service performance, customer experience, risk, and value.
• Understanding of Agile product delivery, backlog management, release planning, product discovery, and continuous improvement.
• Experience working with architecture, engineering, operations, cybersecurity, procurement, finance, service desk, and vendor teams.
• Strong stakeholder-management and communication skills, including negotiating trade-offs and presenting recommendations to senior leaders.
• Ability to manage multiple products, dependencies, and competing priorities in a complex enterprise environment.

Mansioni

• Own and evolve the vision, strategy, value proposition, roadmap, and lifecycle for assigned endpoint and digital workplace products.
• Manage a product portfolio that may include Chromebooks, Windows and macOS devices, mobile devices, Google Workspace, Chrome Enterprise, endpoint management, secure browser, virtual applications, collaboration, printing, conferencing, and employee-access experiences.
• Gather and synthesize employee, business, operational, security, and technical requirements into product capabilities, outcomes, and roadmap priorities.
• Conduct customer research through interviews, surveys, telemetry, support trends, adoption data, and stakeholder feedback.
• Maintain the product roadmap, backlog, release plan, dependencies, risks, decisions, and measurable acceptance criteria.
• Prioritize capabilities using business value, employee impact, risk reduction, regulatory requirements, technical feasibility, lifecycle needs, and cost.
• Partner with the Endpoint User Computing Architect to ensure product direction aligns with target architecture, standards, security guardrails, and long-term technology strategy.
• Partner with engineering and operations teams to convert product outcomes into epics, features, user stories, technical requirements, and release plans.
• Define and monitor product KPIs covering adoption, experience, reliability, performance, service quality, support demand, security, cost, and business value.
• Manage product performance throughout its lifecycle, including introduction, adoption, enhancement, maintenance, vendor transition, and retirement.
• Ensure product plans address cybersecurity, privacy, accessibility, records management, audit, resiliency, and regulatory requirements.
• Lead stakeholder reviews, roadmap discussions, prioritization decisions, product demonstrations, release-readiness reviews, and retrospectives.
• Manage cross-product dependencies and coordinate with identity, network, cybersecurity, cloud, application, service desk, workplace, and business teams.
• Develop business cases and investment recommendations for new capabilities, renewals, migrations, modernization, and technical-debt remediation.
• Maintain cost transparency and help manage product budgets, forecasts, licensing, vendor commitments, and consumption.
• Manage strategic vendor relationships, performance commitments, roadmaps, escalations, and product-development opportunities.
• Lead product adoption and change activities in partnership with communications, training, support, and organizational-change teams.
• Use data and feedback to drive continuous improvement and ensure that product decisions remain centered on employee and business outcomes.
• Communicate product status, risks, value, dependencies, and decisions to technical, operational, and senior business stakeholders.

Conoscenze

Strategic thinking

Roadmap ownership

Cross-functional collaboration

Data-driven decision making

Agile product delivery

Stakeholder management

Formazione

Bachelor's degree or equivalent practical experience

Strumenti

Google Workspace

Chrome Enterprise

Chromebooks

Okta

GCP

Descrizione del lavoro

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

The Endpoint User Computing Technical Product Manager owns the strategy, roadmap, lifecycle, adoption, and business outcomes for a portfolio of digital workplace products. The portfolio may include endpoint devices, Chrome Enterprise, Google Workspace, collaboration services, mobile experiences, virtual application delivery, endpoint management, secure access, employee productivity, and supporting workplace technologies.

This position serves as the primary connection between employees, business stakeholders, architecture, engineering, operations, cybersecurity, service management, change management, finance, procurement, and strategic vendors. The Technical Product Manager converts workforce needs and technology opportunities into a prioritized product roadmap and ensures that products deliver measurable value, security, reliability, usability, and cost effectiveness.

As a P4 Senior individual contributor, this role independently manages complex products, leads cross‑functional prioritization, makes recommendations based on data and customer insight, and influences delivery across multiple teams without relying on direct organizational authority.

Key Responsibilities

• Own and evolve the vision, strategy, value proposition, roadmap, and lifecycle for assigned endpoint and digital workplace products.
• Manage a product portfolio that may include Chromebooks, Windows and macOS devices, mobile devices, Google Workspace, Chrome Enterprise, endpoint management, secure browser, virtual applications, collaboration, printing, conferencing, and employee‑access experiences.
• Gather and synthesize employee, business, operational, security, and technical requirements into product capabilities, outcomes, and roadmap priorities.
• Conduct customer research through interviews, surveys, telemetry, support trends, adoption data, and stakeholder feedback.
• Maintain the product roadmap, backlog, release plan, dependencies, risks, decisions, and measurable acceptance criteria.
• Prioritize capabilities using business value, employee impact, risk reduction, regulatory requirements, technical feasibility, lifecycle needs, and cost.
• Partner with the Endpoint User Computing Architect to ensure product direction aligns with target architecture, standards, security guardrails, and long‑term technology strategy.
• Partner with engineering and operations teams to convert product outcomes into epics, features, user stories, technical requirements, and release plans.
• Define and monitor product KPIs covering adoption, experience, reliability, performance, service quality, support demand, security, cost, and business value.
• Manage product performance throughout its lifecycle, including introduction, adoption, enhancement, maintenance, vendor transition, and retirement.
• Ensure product plans address cybersecurity, privacy, accessibility, records management, audit, resiliency, and regulatory requirements.
• Lead stakeholder reviews, roadmap discussions, prioritization decisions, product demonstrations, release‑readiness reviews, and retrospectives.
• Manage cross‑product dependencies and coordinate with identity, network, cybersecurity, cloud, application, service desk, workplace, and business teams.
• Develop business cases and investment recommendations for new capabilities, renewals, migrations, modernization, and technical‑debt remediation.
• Maintain cost transparency and help manage product budgets, forecasts, licensing, vendor commitments, and consumption.
• Manage strategic vendor relationships, performance commitments, roadmaps, escalations, and product‑development opportunities.
• Lead product adoption and change activities in partnership with communications, training, support, and organizational‑change teams.
• Use data and feedback to drive continuous improvement and ensure that product decisions remain centered on employee and business outcomes.
• Communicate product status, risks, value, dependencies, and decisions to technical, operational, and senior business stakeholders.

Minimum Qualifications

• Bachelor's degree in information technology, computer science, business, engineering, product management, or a related discipline, or equivalent practical experience.
• Typically seven or more years of relevant professional experience, including technical product management, digital workplace, endpoint computing, collaboration technology, service management, or related fields.
• Demonstrated experience owning strategy, roadmaps, backlogs, releases, adoption, and lifecycle outcomes for complex enterprise technology products.
• Strong understanding of endpoint and digital workplace technologies, including device management, identity, collaboration, productivity, secure access, support, and employee experience.
• Experience working with Google Workspace, Chrome Enterprise, Chromebooks, or comparable enterprise productivity and endpoint platforms.
• Ability to translate business and employee needs into product outcomes, requirements, user stories, acceptance criteria, and prioritized delivery plans.
• Experience using quantitative and qualitative data to evaluate product adoption, service performance, customer experience, risk, and value.
• Understanding of Agile product delivery, backlog management, release planning, product discovery, and continuous improvement.
• Experience working with architecture, engineering, operations, cybersecurity, procurement, finance, service desk, and vendor teams.
• Strong stakeholder‑management and communication skills, including negotiating trade‑offs and presenting recommendations to senior leaders.
• Ability to manage multiple products, dependencies, and competing priorities in a complex enterprise environment.

Preferred Qualifications

• Experience managing Google Workspace, Chrome Enterprise, endpoint, collaboration, or employee‑experience products.
• Experience with Google Admin Console, Google Workspace reporting, Chrome device management, Gmail, Calendar, Drive, Meet, Chat, and associated security controls.
• Experience with Windows, macOS, mobile‑device management, endpoint security, virtual applications, or identity platforms.
• Experience with Okta, GCP, endpoint‑management platforms, service‑management platforms, analytics, or digital‑experience monitoring.
• Product management certification, Pragmatic Institute training, CSPO, SAFe Product Owner/Product Manager, or comparable credential.
• ITIL Foundation certification.
• Experience managing vendor contracts, licensing, product budgets, forecasts, and technology business cases.
• Experience supporting enterprise transformation, platform migration, organizational separation, or coexistence between productivity ecosystems.
• Experience in healthcare, regulated, or audit‑sensitive environments.

Success Measures

• Product roadmap execution and delivery of agreed business outcomes.
• User adoption, satisfaction, productivity, and digital employee‑experience improvements.
• Product reliability, supportability, security, compliance, and service‑performance results.
• Reduction in avoidable support demand, fragmented tools, technical debt, and duplicative capabilities.
• Transparent product cost, licensing utilization, vendor performance, and realized value.
• Effective coordination of architecture, engineering, operations, security, and business stakeholders.

About MMS

McKesson Medical‑Surgical (MMS), which is expected to become Wellverse in early 2027, is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical‑surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets – often referred to as Alternate Care or Non‑Acute Care – include physician offices, surgery centers, long‑term care providers, laboratories, home health and hospice agencies, health systems, government facilities and online marketplaces and retailers.

Alternate Care markets are growing rapidly, and MMS is proud to be a leader in this space. With a team of approximately 8,000 employees, a network of 15 distribution centers and approximately 900 delivery vehicles, we collaborate with more than 2,200 leading manufacturers and serve over 200,000 customer accounts across the U.S. Our catalog includes more than 270,000 SKUs of branded and private‑label medical‑surgical products – from bandages to specialty pharmaceuticals and COVID‑19 tests.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$114,000 - $190,000

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!