Enablement & Automations Manager

Appen 2; United States; On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan options

Paid time off

Job summary

Appen 2 in the United States is seeking a talented professional to lead automation and operational design initiatives. This role will improve efficiency and reduce costs while shaping how GenAI delivery operates at scale.

Responsibilities include designing automation roadmaps, building workflows, and enhancing operational consistency. The ideal candidate will have advanced skills in process automation and experience managing cross-functional teams.

A comprehensive benefits package accompanies a competitive salary ranging between $60,000 and $110,000 USD annually.

Qualifications

• Advanced experience in process automation, design, implementation, and governance.
• Capability in mapping workflows and delivering measurable operational improvements.
• Experience in building reporting and data visualization frameworks.

Responsibilities

• Design and execute an automation roadmap to improve scalability and reduce costs.
• Build automation workflows supporting quality and repeatability.
• Deliver pilot workflows that can scale into repeatable delivery solutions.

Skills

Process automation

Workflow mapping and optimization

Data visualization frameworks

Change management

Decision-making and problem-solving

Tools

JIRA

Confluence

SharePoint

Automation platforms

Job description

Why Join This Team

Join a team shaping how GenAI delivery operates at scale. This role sits at the intersection of automation, operational design, and innovation, with the opportunity to influence systems, tooling, and delivery models used across the organisation.

You will lead meaningful work that improves efficiency, reduces cost, and strengthens the way complex AI programs are delivered. The role offers broad exposure across Product, Engineering, Delivery, and Operations, with the opportunity to drive initiatives from concept through scaled adoption.

This is an opportunity to build new capabilities, lead operational innovation, and contribute thought leadership in a function that is central to the future of GenAI delivery.

Responsibilities

• Design and execute an automation roadmap that improves scalability, reduces cost, and increases operational efficiency.
• Build and govern automation workflows, scripts, and repositories that support quality, repeatability, and adoption.
• Improve operational consistency through standardised processes, reporting frameworks, and measurable performance indicators.
• Deliver pilot workflows and service models that can scale into repeatable delivery solutions.
• Strengthen lean delivery frameworks that optimise resourcing while maintaining delivery quality.
• Automate and optimise workflows across setup, pre-processing, and post-processing activities to drive measurable efficiency gains.
• Increase reporting visibility and adoption through centralised tools and standardised reporting systems.
• Maintain operational performance through delivery health monitoring, process governance, and post-implementation reviews.
• Secure internal capability growth through thought leadership, case studies, and knowledge-sharing initiatives.
• Develop and lead a high-performing Enablement team focused on innovation, automation, and continuous improvement.

Qualifications

• Advanced experience in process automation, including design, implementation, and governance of automation workflows.
• Advanced capability in workflow mapping and optimisation with a track record of delivering measurable operational improvements.
• Advanced experience building and maintaining reporting and data visualisation frameworks for operational performance.
• Experience scoping, piloting, and scaling new workflows or service lines within complex delivery environments.
• Working knowledge of tooling integration across JIRA, Confluence, SharePoint, and automation platforms.
• Experience implementing structured change management initiatives with stakeholder engagement and adoption tracking.
• Strong capability in strategic planning, execution discipline, and operational risk management.
• Experience leading cross-functional teams and managing enablement or operational support functions.
• Demonstrated ability to mentor and upskill teams while fostering a solutions-first, automation mindset.
• Strong decision-making, problem-solving, and collaboration skills in complex or ambiguous environments.

Benefits

The total target compensation for this full-time role ranges from $60,000 -$110,000 USD annually, inclusive of base salary and performance-based incentive. Actual compensation is determined based on role, level, location, experience and technical expertise. Appen offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options and paid time off.